SHBXCCS008 — Provide salon services to clients

1 Receive clients.

• 1.1Welcome client to salon consistent with salon branding, market position and organisational policies and procedures.
• 1.2Identify client customer service needs or requests, and refer complex requests to supervisor.
• 1.3Source client records or start new record as required.
• 1.4Enter client information in record system in accordance with organisational practices.
• 1.5Direct client to designated service or waiting area.

2 Provide customer service and salon treatments.

• 2.1Develop rapport and maintain contact with client during service delivery.
• 2.2Complete treatments according to client requirements.
• 2.3Identify or anticipate contingencies and take action to maximise client satisfaction.
• 2.4Identify and act on opportunities to deliver additional levels of service beyond client’s immediate request.
• 2.5Encourage repeat custom through promotion of a complete range of salon services and products.
• 2.6Process sales, returns and refunds as required, according to organisational policies and procedures.
• 2.7Farewell clients according to organisational policies and procedures.

3 Schedule appointments for clients.

• 3.1Schedule appointments according to length of time required for services, availability of staff, and equipment space.
• 3.2Confirm appointments with client and cancel or reschedule as required.
• 3.3Record details in appointment system.

4 Respond to client complaints.

• 4.1Establish nature of complaint and confirm with client.
• 4.2Implement complaint resolution procedures as required.
• 4.3Promptly refer unresolved complaints to supervisor.
• 4.4Take opportunities to turn client dissatisfaction into high quality customer service.
• 4.5Complete workplace documentation for client complaint.
• 4.6Take follow-up action to ensure client satisfaction.

5 Respond to clients with special needs.

• 5.1Identify clients with special needs through observation and questioning.
• 5.2Convey a willingness to assist clients in regard to special needs.
• 5.3Promptly service client needs, or refer and redirect as required.

What does an assessment tool for SHBXCCS008 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBXCCS008 needs to address all 100 unit components: 5 elements with 24 performance criteria, 17 performance evidence requirements, 53 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SHBXCCS008?

Auditori pulls the current release of SHBXCCS008 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBXCCS008 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SHBXCCS008 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBXCCS008, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.