SHBBCCS005 — Advise on beauty products and services

Elements & performance criteria

Performance evidence

•  access and present to a client information on a comprehensive professional range from at least one of the product ranges sold in the salon
•  present to a client information explaining a new product or service:
•  features and benefits
•  availability
•  typical clients that will benefit
•  advise on and sell five products and services to clients with differing product and service requirements involving:
•  identifying client needs and constraints
•  selection of suitable products or treatments
•  presentation of features and benefits
•  demonstration of products
•  responses to client questions

Knowledge evidence

•  sources and format of product and service information:
•  manufacturer support materials:
•  product leaflets, brochures, booklets
•  internet sites
•  product labels
•  price lists
•  product and service manuals
•  discussions with customers, staff members and product suppliers
•  legal requirements relevant to advice and sale of beauty products and services:
•  state or territory and local health and hygiene regulations relevant to product demonstration
•  skin penetration regulations and requirements
•  anti-discrimination legislation
•  consumer legislation
•  organisational policies and procedures relevant to the sale of products and services
•  effects and benefits of professional product ranges for:
•  nail care
•  make-up
•  skin care
•  cosmetics
•  hair products
•  effects, benefits and contraindications to the following treatments:
•  manicure and pedicare
•  facial services
•  body services
•  hair reduction services
•  factors that affect suitability of organisational services and products to client needs:
•  allergies and sensitivities to ingredients in skin care
•  budgetary and time constraints
•  client ability to follow home care advice
•  contraindications
•  ethical considerations
•  specialised product knowledge:
•  features and benefits
•  purpose and use of products
•  ingredients, at a basic level of understanding
•  contraindications
•  causes of skin sensitivities or allergies
•  basic ingredients or materials in products
•  complementary products and services
•  ordering procedures
•  products in workplace range
•  brand options and comparable types
•  directions for use
•  cost
•  shelf life and use-by date
•  stock availability
•  storage requirements
•  warranties

Foundation skills

• Reading skills to::  interpret unfamiliar and detailed documents which describe product performance, purpose and directions for use.
• Writing skills to::  provide a client with a personal product recommendation using standardised format.
• Oral communication skills to::  use active listening and open and closed probe questioning to determine customer requirements and preferences  interact with clients in a polite and friendly manner  select and use appropriate terminology in consultations with clients and discussions with team members  provide clear instructions for product use.
• Numeracy skills to::  interpret and compare costs  determine correct application quantities from instructions  calculate service cost and product prices.
• Initiative and enterprise skills to::  suggest products and services to maximise profitability of customer interactions with the business.
• Technology skills to::  access credible online publications and internet resources that build knowledge for providing advice to clients  use client software to book client for service, record stock data and product purchases.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing SHBBCCS005