SHBBCCS004 — Demonstrate retail skin care products
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What an assessment for SHBBCCS004 must cover
100 assessable components: 4 elements (17 performance criteria), 15 performance evidence and 63 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Prepare client for skin cleansing.
- 1.1Prepare the service area and self, according to workplace policy and procedures and legal requirements, ensuring availability of product stock and skin treatment accessories.
- 1.2Discuss and identify skin care requirements and preferences with client.
- 1.3Identify the client’s skin type and skin condition.
- 1.4Question the client to determine any contraindications and advise the client accordingly.
- 1.5Protect client hair and clothing from product spillage during demonstration.
2 Cleanse the skin.
- 2.1Identify suitable cleansing products for client’s skin type and different areas of the body.
- 2.2Apply cleansing products in a prescribed sequence according to workplace procedures and manufacturer product instructions.
- 2.3Thoroughly cleanse the client’s skin and remove all make-up.
3 Apply skin care products.
- 3.1Identify and select skin care products suitable for identified skin type and skin condition.
- 3.2Clearly explain the product features and benefits and method of application to client.
- 3.3Apply the products in sequence according to workplace procedures and manufacturer product instructions.
- 3.4If requested, remove the products, following sequence described in manufacturer product instructions.
- 3.5Evaluate results against client expectations and specified outcomes.
4 Advise on further product use.
- 4.1Advise client regarding suitable home-care products and treatments from the product range.
- 4.2Explain product use and demonstrate application as required.
- 4.3Explain possible product reactions to client.
- 4.4Safely dispose of treatment waste, and clean and restock service area for next service according to workplace procedures.
Performance evidence
- provide safe and appropriate skin care product demonstrations to five different clients that together address each of the following skin types and conditions:
- - normal
- - dry
- - oily
- - combination
- for each of the above clients:
- - select suitable cleansers according to skin type
- - prepare the face and perform a face cleansing procedure
- - apply retail skin care products from workplace range, selected according to the client’s skin type and condition
- - advise on home-care products
- for one client, present information and answer questions on a range of products explaining:
- - features and benefits
- - typical skin types and skin conditions that will benefit
- - instructions for use
- - possible adverse effects.
Knowledge evidence
- workplace product range and manufacturer instructions and product information:
- - product leaflets, brochures, booklets
- - internet sites
- - product labels
- legal requirements relevant to advice and sale of beauty and skin care products:
- - state or territory and local health and hygiene regulations relevant to product demonstration
- - occupational health and safety
- workplace policies and procedures relevant to:
- - selecting and applying skin care products
- - the sale of skin care products
- - care and maintenance of the service area
- types of skin cleansing products:
- - cleansers
- - toners
- - moisturisers
- - masks
- - exfoliants
- types of skin care products:
- - emollients
- - humectants
- - moisturisers
- - occludents
- - remedial products
- anatomy and physiology of the skin as they relate to skin care products, including a simplified cross-section of the skin
- skin types:
- - normal
- - dry
- - oily
- - combination
- skin conditions:
- - sensitive
- - dehydrated
- - damaged
- - mature
- - acne
- physical appearance of:
- - skin types
- - normal skin
- - minor skin blemishes
- - inflammation arising from skin care products
- features of skin care products:
- - purpose and use of products
- - effects and benefits
- - ingredients, at a basic level of understanding
- - complementary products
- - brand options and comparable types
- - directions for use
- - cost
- - storage requirements
- contraindications to specific skin care products identified in product information:
- - allergies
- - client use of isotretinoin
- appearance of contraindications which restrict use of skin care product:
- - bacterial, viral or fungal infections
- - acne
- - impetigo
- - lice
- - scabies
- - rashes
- - boils and carbuncles
- - sunburn
- - candidiasis
- - other visible non-normal skin.
Foundation skills
- Reading skills to: read, interpret and comprehend manufacturers’ product information and instructions.
- Oral communication skills to: use active listening and open and closed questioning to determine customer requirements and preferences; interact with clients in a polite and friendly manner; provide clear product and application advice, along with information regarding possible product reactions to clients.
- Numeracy skills to: select and demonstrate appropriate product quantities; time services according to client and workplace requirements.
- Problem-solving skills to: respond to contraindications and adverse effects.
- Technology skills to: access online publications and internet resources that build knowledge for providing advice to clients; use client software to book client for service, record stock data and product purchases.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing SHBBCCS004
What does an assessment tool for SHBBCCS004 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBBCCS004 needs to address all 100 unit components: 4 elements with 17 performance criteria, 15 performance evidence requirements, 63 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SHBBCCS004?
Auditori pulls the current release of SHBBCCS004 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBBCCS004 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SHBBCCS004 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBBCCS004, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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