MSMSUP390 — Use structured problem-solving tools

1 Identify the problem

• 1.1Identify variances from desired operating and/or output parameters and quality
• 1.2Define the extent, cause and nature of the problem by observation and investigation
• 1.3State and specify the problem clearly

2 Determine fundamental cause of problem

• 2.1Select problem-solving tool appropriate to the problem and the context
• 2.2Identify possible causes based on experience and the use of problem-solving tools and analytical techniques
• 2.3Develop possible cause statements
• 2.4Determine fundamental cause

3 Determine corrective action

• 3.1Determine all possible options for resolution of the problem
• 3.2Identify strengths and weaknesses of possible options
• 3.3Determine corrective action to remove the problem and possible future causes
• 3.4Develop implementation plans identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures
• 3.5Develop recommendations for ongoing monitoring and testing

4 Communicate recommendations

• 4.1Prepare report on recommendations
• 4.2Present recommendations to appropriate personnel
• 4.3Follow up recommendations

What does an assessment tool for MSMSUP390 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MSMSUP390 needs to address all 25 unit components: 4 elements with 15 performance criteria, 5 performance evidence requirements, 5 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MSMSUP390?

Auditori pulls the current release of MSMSUP390 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MSMSUP390 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MSMSUP390 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MSMSUP390, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.