MEM30028 — Assist in sales of technical products

1 Develop product knowledge

• 1.1Follow standard operating procedures (SOPs) and comply with work health and safety (WHS) requirements at all times
• 1.2Identify and use information sources to determine product purpose, use and features
• 1.3Establish the strengths and weaknesses of competitors’ products from available sources

2 Assist in identification of sales prospects

• 2.1Identify and use information sources that enable identification of potential clients
• 2.2Use organisational prospecting methods and procedures to targeting present, previous and new clients

3 Apply product knowledge to client requirements

• 3.1Use product knowledge to contribute to the development and presentation of product promotional information
• 3.2Provide accurate information on the technical product and/or process to meet client requirements

4 Assist in closing the sale

• 4.1Negotiate conditions of the agreement including price, delivery, payment options, client loyalty, length of contract and warranty, within scope of own authority
• 4.2Ensure process and completion of the sales transaction comply with organisational requirements

5 Assist in providing after sales service

• 5.1Use client and product knowledge to match client’s needs to products and identify opportunities for improvement/s
• 5.2Assist in training client in applying technical products in accordance with organisational policy and procedures
• 5.3Review and report on client feedback

What does an assessment tool for MEM30028 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MEM30028 needs to address all 30 unit components: 5 elements with 12 performance criteria, 5 performance evidence requirements, 13 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MEM30028?

Auditori pulls the current release of MEM30028 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MEM30028 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MEM30028 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MEM30028, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.