MEM23118 — Apply production and service control techniques

1 Establish scope of required production or service control

• 1.1Identify products or services required by customers, including quality and delivery requirements
• 1.2Identify current production or service control tasks, key performance indicators (KPIs), and context within organisation strategic objectives and markets
• 1.3Identify software techniques required for production or service control, communications and reporting
• 1.4Identify stakeholders to be consulted on the production or service control tasks
• 1.5Confirm work health and safety (WHS) and regulatory requirements, codes of practice, standards and risk assessment requirements

2 Review current data collection and production or service provision

• 2.1Determine measurable parameters of production process or service delivery
• 2.2Determine parameters of product or service that are open to control and establish tolerances or acceptable variation
• 2.3Review process control functions
• 2.4Review production control performance indicators and indices
• 2.5Review the role of probability in sampling and SPC
• 2.6Review process capability and SPC evaluation, control charts and sampling
• 2.7Review features and functions of graphical methods for display of data

3 Analyse data and apply production control principles to improve product manufacture or service provision

• 3.1Obtain or record production or service data or appropriate data samples using manual and automated devices
• 3.2Use software and control chart techniques to generate histograms, Pareto diagrams, flowcharts, tally-charts, scatter plots and/or run charts in accordance with procedures
• 3.3Analyse data for trends and correlations and apply to process improvement, quality control and other support functions in accordance with procedures
• 3.4Determine process capability indices for an appropriate sample of a product or service delivery
• 3.5Establish required performance indicators for production or service operations
• 3.6Take corrective action in accordance with procedures
• 3.7Monitor production or service delivery using control charts to determine compliance of the product or service with specified performance limits
• 3.8Take further corrective action as required

4 Report results

• 4.1Provide required reports in accordance with procedures
• 4.2Provide documentation including data, graphics, capability assessments, control and continuous improvement processes

What does an assessment tool for MEM23118 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MEM23118 needs to address all 78 unit components: 4 elements with 22 performance criteria, 7 performance evidence requirements, 49 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MEM23118?

Auditori pulls the current release of MEM23118 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MEM23118 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MEM23118 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MEM23118, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.