MEM21002 — Perform watch movement exchange

1 Determine job requirements

• 1.1Follow standard operating procedures (SOPs)
• 1.2Comply with work health and safety (WHS) requirements at all times
• 1.3Select and use appropriate personal protective equipment (PPE) in accordance with SOPs
• 1.4Identify job requirements from specifications, job sheets or work instructions

2 Establish servicing requirements and liaise with customer

• 2.1Verify watch condition and performance concerns with customer
• 2.2Prepare written and verbal quotations
• 2.3Confirm customer agreement on recommended service procedures to remedy faults
• 2.4Record and document repair process

3 Open and close watch cases

• 3.1Verify and agree on servicing requirements
• 3.2Select and use appropriate workshop tools and equipment
• 3.3Open and close watch cases
• 3.4Verify condition of case back/gaskets and replace, as required
• 3.5Clean case components, as required

4 Remove and replace watch movements

• 4.1Establish appropriate working environment
• 4.2Identify and follow correct sequence for removal and replacement of watch movements
• 4.3Remove and replace, without damage, crown, stem and case fixings including case screws, movement rings and stem
• 4.4Determine condition of crown, stem, pendant and pushbuttons, and perform custom replacement, as required
• 4.5Remove and replace movements without damaging, marking or leaving fingerprints
• 4.6Verify correct replacement movement is selected

5 Remove and replace hands and dials

• 5.1Identify release mechanism for watch dials
• 5.2Remove and replace hands and dials without marking or damaging components
• 5.3Check and service hands and dials, as required
• 5.4Fit hands to synchronise with each other, dial batons and calendar
• 5.5Use correct workshop tools and equipment taking precautions for removal and replacement
• 5.6Check hands and dial clearances

6 Conduct final inspections

• 6.1Inspect watch for cleanliness and rectify imperfections and faults
• 6.2Check functionality of crown, stems and pushbuttons
• 6.3Confirm watch performance, hand alignment and calendar function and synchronisation
• 6.4Record and document repair

What does an assessment tool for MEM21002 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MEM21002 needs to address all 47 unit components: 6 elements with 29 performance criteria, 9 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MEM21002?

Auditori pulls the current release of MEM21002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MEM21002 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MEM21002 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MEM21002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.