MEM20024 — Install and upgrade locks and hardware
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What an assessment for MEM20024 must cover
48 assessable components: 4 elements (19 performance criteria), 8 performance evidence and 21 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Determine job requirements
- 1.1Follow standard operating procedures (SOPs)
- 1.2Comply with work health and safety (WHS) requirements at all times
- 1.3Determine job requirements from specifications
- 1.4Use personal protective equipment (PPE) in accordance with SOPs
- 1.5Advise customer of products, product options and possible upgrade options in accordance with SOPs and customer requirements
- 1.6Establish installation procedure in accordance with work order and with minimal disruption to customer, services or normal work routines
2 Organise and prepare installation
- 2.1Select and obtain appropriate and serviceable tools, equipment, and materials in accordance with SOPs and fitting requirements
- 2.2Establish access to site and specific site requirements, and make appropriate arrangements in accordance with client and organisational requirements
- 2.3Establish and maintain a safe worksite in accordance with legislative and organisational requirements
3 Install and upgrade locks and hardware
- 3.1Prepare installation location, measure and mark out in accordance with job requirements
- 3.2Fit locks and hardware in accordance with manufacturer specifications and SOPs
- 3.3Check lock and hardware for correct functioning and rectify operational problems
- 3.4Carry out work using safe work procedures and practices and in accordance with applicable legislation, codes, regulations and standards
- 3.5Identify problems affecting the installation and discuss and resolve variations with appropriate persons
4 Complete the installation
- 4.1Ensure work site is cleaned and left in presentable condition in accordance with original presentation, client requirements, industry standards and SOPs
- 4.2Undertake final inspections and rectify non-conformance to ensure installation conforms to industry, legislative and order requirements
- 4.3Notify client of job completion and obtain client acceptance in accordance with SOPs
- 4.4Instruct client on use of product in accordance with SOPs and manufacturer specifications
- 4.5Complete relevant documentation, and process in accordance with industry, legislative and organisational requirements
Performance evidence
- following work instructions, standard operating procedures (SOPs) and safe work practices
- communicating with clients as required throughout the installation and/or upgrading process
- establishing access and maintaining safe worksite
- identifying existing fixtures and fittings including type and quality of construction, and establishing customer requirements for installing and upgrading locks and hardware on at least two occasions
- measuring and marking out with tape measures, rules, squares and templates in an accurate manner
- selecting and safely using appropriate tools for the type of products, materials and conditions whilst identifying and assessing hazards associated with installing locks and hardware on at least two occasions
- cleaning worksite in accordance with original presentation, client requirements, industry standards and SOPs
- completing and processing all documentation in accordance with SOPs.
Knowledge evidence
- safe work practices and procedures and use of personal protective equipment (PPE)
- utility and application of locks, hardware and accessories
- fixtures (doors, frames and windows) and their type of construction including foam fill, hollow, clad, steel, aluminium and other materials
- types and functions of locks, hardware and accessories to suit different fixtures and materials
- factors for determining suitable options to meet customer requirements including intended use, cost and compatibility with existing hardware
- installation procedures for locks, hardware and accessories
- terminology relating to lock products and installation
- tools and equipment for installing locks, hardware and lock furniture
- materials, parts and components for installation of locks and lock furniture
- applicable legislation and local regulations
- individual responsibilities and duty of care
- access and installation factors and potential issues
- procedures for measuring, marking lock and lock furniture positions and installation procedures
- effects of incorrect installation and common installation problems
- problems affecting the installation and processes for discussing and resolving variations with appropriate personnel
- troubleshooting and lock testing methods
- strategies for resolving problems and incidents
- manufacturer specifications, uses, limitations and warranties for relevant product/s
- environmentally safe disposal procedures for packaging and other waste
- procedures and organisational requirements for final inspection and client notification and acceptance of job completion
- hazards and control measures associated with installing and upgrading locks and hardware including housekeeping.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing MEM20024
What does an assessment tool for MEM20024 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MEM20024 needs to address all 48 unit components: 4 elements with 19 performance criteria, 8 performance evidence requirements, 21 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for MEM20024?
Auditori pulls the current release of MEM20024 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MEM20024 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing MEM20024 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MEM20024, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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