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ICTTEN412 — Undertake routine maintenance of the telecommunications network

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What an assessment for ICTTEN412 must cover

38 assessable components: 3 elements (16 performance criteria), 5 performance evidence and 11 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Plan routine maintenance

  • 1.1Obtain relevant legislation, codes, regulations and standards for the given work
  • 1.2Determine network elements requiring maintenance, and maintenance details from manufacturer’s equipment manual
  • 1.3Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network
  • 1.4Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance
  • 1.5Obtain necessary tools, test equipment and resources to undertake maintenance
  • 1.6Produce a written schedule of planned routine maintenance
  • 1.7Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises
  • 1.8Ascertain and record network stability to determine network performance

2 Undertake planned maintenance

  • 2.1Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results
  • 2.2Escalate unresolved faults according to established enterprise procedure
  • 2.3Test network equipment for required performance following routine maintenance
  • 2.4Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms

3 Report on routine maintenance and document results

  • 3.1Notify all relevant parties of results of the routine maintenance
  • 3.2Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance
  • 3.3Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system
  • 3.4Notify NOC of job completion and obtain sign-off

Performance evidence

  • plan a detailed routine maintenance schedule
  • conduct and record routine maintenance activities procedures and techniques
  • test network equipment and analyse results
  • carry out works in compliance with site risk controls, work health and safety (WHS), environmental, quality and communication requirements
  • Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge evidence

  • describe computer systems required to facilitate a routine maintenance check of a telecommunications network
  • explain the operation of network alarm systems
  • describe the function and purpose of network management systems
  • outline key components of a telecommunications network equipment and architecture, and their function including: switching, mobile communications, satellite, transmission, antennas, radio frequency, basic telephony
  • identify and specify telecommunications test equipment, test configurations, and analysis of results for a range of telecommunications network problems
  • describe WHS risks associated with routine maintenance tasks
  • explain telecommunications wiring practices
  • explain the use of a scheduler
  • describe the importance of customer relations when dealing with clients, in particular, obligations and expectations of the technician
  • describe the operation, application and characteristics of digital logic integrated circuits and installation packages
  • outline the importance of enterprise policies and procedures for: escalation of issues, enterprise information systems

Foundation skills

  • Reading: Recognises and interprets plans, specifications, complex technical data and procedures to determine job requirements
  • Writing: Uses clear, specific and industry-related terminology to produce and update workplace documentation
  • Oral Communication: Articulates requirements clearly and concisely to provide advice and guidance to others and to liaise with technical personnel working across different levels and in different contexts. Uses well-developed listening and questioning techniques to confirm understanding
  • Navigate the world of work: Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements relevant to own work context, identifying improvement opportunities where appropriate
  • Interact with others: Selects and uses appropriate conventions and protocols when communicating with customers and technical staff in a range of work contexts
  • Get the work done: Formulates plans and implements actions according to plan, making adjustments if necessary. Works logically and systematically to monitor, analyse and action job priorities. Makes decisions quickly and intuitively in familiar situations requiring immediate attention, drawing on past experience to identify key variables and determine the best course of action. Uses analytical processes to decide on a course of action, establishing criteria for deciding between options and seeking input and advice from others when necessary. Uses digital technologies and systems to install software, and for data entry and storage

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing ICTTEN412

What does an assessment tool for ICTTEN412 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTTEN412 needs to address all 38 unit components: 3 elements with 16 performance criteria, 5 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTTEN412?

Auditori pulls the current release of ICTTEN412 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTTEN412 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTTEN412 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTTEN412, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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