HLTDEN017 — Assist with administration in dental practice

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What an assessment for HLTDEN017 must cover

41 assessable components: 5 elements (29 performance criteria), 3 performance evidence and 9 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Communicate appropriately in a dental administrative setting.

1.1Present in attire consistent with infection prevention and control guidelines and practice policy for professional presentation.
1.2Greet patients, carers and other visitors according to practice procedures.
1.3Listen respectfully to enquiries or concerns.
1.4Respond to enquiries accurately and ethically within scope of responsibility using language which is easily understood.
1.5Refer enquiries outside of area of responsibility or knowledge to appropriate person.
1.6Operate electronic communication equipment to communicate with patients, carers and others in accordance with organisation protocols.
1.7Prioritise messages and record them legibly and accurately.
1.8Maintain confidentiality of information relating to patients, staff and the organisation.

2 Allocate appointments appropriate to patient and organisation requirements.

2.1Identify patients who should be given priority and advance the level of priority for patients who require immediate attention in a dental emergency.
2.2Identify patient’s appointment requirements.
2.3Seek agreement on an appointment time that meets patient preferences and organisational requirements.
2.4Assist with managing patient expectations regarding waiting times for emergency care.
2.5Use the patient information system to record appointment details accurately and legibly using standard dental notation according to organisational procedures.
2.6Provide a copy of appointment details to the patient.
2.7Monitor appointment schedules and notify patients and the oral health care team of any necessary changes within required timeframe.

3 Process and reconcile patient accounts.

3.1Cross check item code for services received.
3.2Process payments including any applicable discounts or rebates.
3.3Check and accurately record payments received.
3.4Provide the patient with itemised account and receipt.
3.5Reconcile daily payment totals according to organisational policies and procedures.
3.6Follow security procedures for handling of cash.

4 Maintain patient records.

4.1Ensure security of passwords and electronic data.
4.2Access and prepare patient records and make notation of fees and diagnostic records.
4.3Enter patient information accurately in accordance with organisational procedures.
4.4Maintain the integrity and confidentiality of patient records.
4.5Maintain up-to-date, accurate and complete records of laboratory work.

5 Assist with patient recalls.

5.1Access a patient recall system.
5.2Identify patients due for recall and notify them that an appointment is due.
5.3Follow-up patients who do not respond to a recall appointment request.

Performance evidence

assist with management of an appointment and recall system on one occasion including: - recording patient details and records - recording appointments - assessing the urgency of calls and prioritising appointments - responding to requests for information
record financial transactions for at least three different patients in accordance with dental practice or organisation requirements including: - processing payments including applicable discounts or rebates - using processes for handling and recording financial transactions, including: - at least one Government Benefits Scheme - Health Industry Claims (HICAPS) - issuing invoice - itemising patient services using Australian Schedule of Dental Services and Glossary of item numbers - recording payments and issuing receipts - processing different methods of payment including cash and credit or debit card - transferring electronic records, adhering to privacy confidentiality and security policies and procedures
interact effectively with at least three different patients including: - asking for clarification from patient - modifying behaviour ensuring the patient needs are met - appropriate verbal language and non-verbal body language.

Knowledge evidence

national and State or Territory legal and ethical requirements and considerations, for dental assisting work including: - codes of practice - discrimination - duty of care - informed consent and statutory requirements of consent - current Dental Board of Australia (DBA) and Australian Health Practitioner Regulation Agency (AHPRA) guidelines and practice standards - privacy, confidentiality and disclosure for the recording, transfer and storage of patient records - records management and health privacy principles and their application to the collection of information by the dental practice or organisation including the patient’s right to access - management of dental images and patient access or transfer - work role boundaries including responsibilities and limitations - work health and safety
procedures for taking and recording appointments, including: - confirming appointments - action that must be taken for broken or cancelled appointments - practitioner’s preferred work routine - particular needs that patients may have for the timing of appointments - relevant details that must be entered into the patient information system, and the written confirmation that must be provided to the patient - time constraints imposed by the dental laboratory - time requirements of different treatment procedures, and the effect this has on appointment scheduling - ways in which scheduling of appointments may cause problems for the practice, and possible methods for remedying this
methods used by the dental practice or organisation to identify those patients who require either recall examination or follow- up treatment
methods used for follow-up of patients who do not respond to recall
fundamental dental terminology including: - abbreviations and symbols used when recording dental treatment - appropriate periodontal indices - notation systems in accordance with codes and guidelines used in the Federation Dentaire Internationale (FDI) and charting symbols for tooth surfaces, cavities and other dental problems.
processes for handling and recording financial transactions, including: - accurate numerical calculation of costs - Health Industry Claims and Payments Service (HICAPS) electronic claims - issuing invoices - itemising patient accounts, using the coding system described in the Australian Schedule of Dental Services and Glossary - operating a petty cash system - organisation policy and procedures for banking and secure handling of cash - recording payments and issuing of receipts - total daily payment reconciliation according to organisational policies and procedures - Department of Veteran’s Affairs (DVA) health care program - the different methods of payment, and the details that need to be recorded and checked for credit card and debit card - transfer of electronic records including privacy, confidentiality and security
conditions that require urgent dental or medical treatment
dental complications relevant to the dental triage role including: - dental and or maxillofacial trauma including avulsed teeth - serious dental infections requiring urgent attention - significant dental haemorrhage - systemic progression of dental problems including compromised airway
medical problems that may complicate dental management including: - patients requiring antibiotic cover - patients requiring steroid cover - patients who are pregnant - patients with significant learning or physical disabilities that may affect their ability to wait for treatment - the special requirements of children with toothache.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing HLTDEN017

What does an assessment tool for HLTDEN017 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTDEN017 needs to address all 41 unit components: 5 elements with 29 performance criteria, 3 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTDEN017?

Auditori pulls the current release of HLTDEN017 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTDEN017 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTDEN017 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTDEN017, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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