HLTAHCS015 — Facilitate access to tertiary health services

Elements & performance criteria

Performance evidence

• facilitate access to tertiary health services for three different Aboriginal and/or Torres Strait Islander clients across the lifespan and with different needs
• for each client, and according to their individual needs:
• identify and use appropriate protocols and lines of communication to exchange information
• gather information about tertiary health services and extract key information relevant to client needs
• provide accurate and relevant information to support each client’s understanding of services and processes
• provide information in both oral and written form about available services and processes
• assist each client to complete two different written documents
• organise the following logistical support:
• travel
• accommodation
• provide information about the cost of services and any benefits that can be claimed
• participate in the discharge process.

Knowledge evidence

• organisational procedures for organising practical arrangements on behalf of clients
• basic structure and function of primary, secondary and tertiary services in the Australian health care system and the relationships between them
• tertiary health services available to Aboriginal and/or Torres Strait Islander clients needing access to specialised care, including Aboriginal Community Controlled Health Organisations (ACCHO)
• major tertiary services in the relevant metropolitan or regional centre:
• locations
• functions
• services
• specialities
• key tertiary service information to be gathered and interpreted:
• admissions procedures
• discharge procedures
• cost of services for Aboriginal and/or Torres Strait Islander people and any benefits that can be claimed
• in-house support services
• key individuals and positions
• lines of communication and communication protocols between organisations and individuals:
• who can speak to who and about what
• referral process
• confidentiality requirements
• types of processes and documentation required to access tertiary services
• types of practical arrangements needed to assist clients to access services and how to organise these:
• accommodation
• transport
• carer services for children and older people
• other ways in which the Aboriginal and/or Torres Strait Islander health worker or practitioner can support clients when accessing tertiary health services:
• reviewing information and extracting key points relevant to clients
• providing clear explanations about processes and services
• articulating client preferences and perspectives to service providers
• identifying advance care directive (ACD) and ensuring the ACD is communicated through transitions of care
• discharge from tertiary services:
• individuals involved
• key considerations for discharge planning:
• timing
• transport
• medications
• organisation of post hospitalisation health care plan and treatments
• organisation of support services at home.

Foundation skills

• Reading: • interpret familiar detailed organisational policies and procedures • interpret potentially complex unfamiliar information that may include health services terminology.
• Writing: • draft simple information statements, letters or emails on client’s behalf • complete pre-formatted tertiary service admission and discharge documentation.
• Oral communication: • provide clear and succinct information or instructions to clients • provide clear and persuasive information about client needs to other individuals or agencies.
• Numeracy: • interpret numerical information, including health, accommodation and transport costs, timetables and schedules • calculate costs of services.
• Technology: • use features of software packages to complete tertiary service documentation.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing HLTAHCS015