HLTAHCS012 — Provide support to older clients

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What an assessment for HLTAHCS012 must cover

37 assessable components: 3 elements (18 performance criteria), 3 performance evidence and 14 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Establish positive relationships with older Aboriginal and/or Torres Strait Islander people.

1.1Communicate consistently in culturally appropriate and safe ways with older people and their support network.
1.2Build trust and rapport by showing sensitivity and empathy during all interactions.
1.3Use communication techniques that promote empowerment of the older person and support them to express their own preferences.
1.4Recognise and show respect for lifestyle practices, activities and interests of the older person.
1.5Identify and engage with the older person’s support network using communication that establishes trust and goodwill.

2 Provide information and support to older people.

2.1Promote and encourage daily living habits for older people that contribute to a healthy lifestyle.
2.2Provide information on changes associated with ageing in terms that are easily understood by the older person.
2.3Communicate how changes may impact daily activities and provide information that helps the older person to manage those impacts.
2.4Identify and suggest ways that the older person can maintain social, cultural and spiritual connectedness with their community.
2.5Provide clear information about the older person’s rights and responsibilities and encourage them to self-advocate for those rights.
2.6Facilitate choice by clearly explaining different support service options and how to access them.
2.7Share information with older person’s support network according to their preferences.

3 Identify older people at risk.

3.1Monitor the general wellbeing of older people through observation and interactions during day-to-day activities.
3.2Recognise signs that an older person may be experiencing physical, social or emotional challenges that are impacting their quality of life.
3.3Provide opportunities for the person share information and feelings and follow procedures for maintaining confidentiality.
3.4Report issues of concern according to organisational procedures.
3.5Identify situations where an older person’s rights are not being upheld and report according to organisational procedures.
3.6Identify indicators of elder abuse and report according to organisational procedures.

Performance evidence

provide support to three different older Aboriginal and/or Torres Strait Islander clients and consistently: - communicate in culturally safe ways - show empathy and sensitivity according to individual needs
for each of the three older clients, and according to their individual needs, provide clear information and explanations about: - daily living habits to support a healthy lifestyle - the nature and impacts of physical, cognitive or emotional changes in older people - ways to manage the specific impacts of changes affecting the person - available aged care home support services, assessment requirements and how to apply - ways that the client may advocate for their rights
according to actual client interactions or case studies, identify indicators of the following in older people and facilitate referrals to required services: - physical challenges - cognitive challenges - social and emotional wellbeing challenges - grief and loss - abuse

Knowledge evidence

organisational policies and procedures for: - maintaining confidentiality of client information - reporting situations where older people may be at risk
organisational responsibilities and role boundaries for Aboriginal and/or Torres Strait Islander health workers and practitioners in working with older people and relationships between different members of the multidisciplinary health care team
key issues facing older people and their carer(s) in Aboriginal and/or Torres Strait Islander communities
basic features of local, state or territory, and Commonwealth government health services and programs for older people, specifically those available to Aboriginal and/or Torres Strait Islander people: - aged care home support services - assessment requirements and how to apply
key elements of national quality frameworks for aged care services, how they link together and how they are implemented
current philosophies of service delivery for older people: - concepts of ageing in place and positive ageing - empowerment - re-ablement - rights-based approaches - person-centred practice
communication techniques that underpin effective interactions with older Aboriginal and/or Torres Strait Islander people: - exploring and acknowledging the role of family - allowing time for interactions - avoiding medical terminology - recognising possible impairments - being positive and focussing on strengths - respecting the older person’s rights - checking own understanding and the understanding of the older person
key contents of current Australian national dietary guidelines: - the principal recommendations and guidelines - characteristics and examples of types of food in the five groups - proportions of the five food groups recommended for consumption each day - characteristics and examples of discretionary foods to be avoided
recommendations for daily and weekly physical activity from the current Australian national physical activity guidelines for older people
common age-related changes in individuals and their potential impacts on daily living activities: - decreased muscle strength and aerobic capacity - changes in bladder and bowel function - decreased bone density and joint flexibility - skin thinning and loss of elasticity - changes in nutritional requirements and loss of appetite - decreased glucose tolerance - reduction in sensory perception - vasomotor instability - memory loss and reduced cognitive awareness - changes in mental health and wellbeing - altered sexual functioning
increased likelihood of, and reasons for, older Aboriginal and/or Torres Strait Islander people experiencing the following: - loss and grief - loneliness and social isolation
strategies for older people to manage the impacts of ageing, advocacy and their rights: - using own support network including family, friends and community groups - using available support services - staying connected to community - being prepared to stand up for own rights - using formal legal instruments to ensure trusted significant others advocate for rights and manage important matters: - powers of attorney and enduring guardianships, and their purpose - advanced care directives
for advanced care directives: - their purpose, and difference between the purpose of wills, powers of attorney and enduring guardianships - inclusions including the person responsible for making medical decisions when client is unable, treatments the client would like or would refuse, and personal values and beliefs about things such as treatments and dying - how they are used by medical practitioners, nurses and other members of a multidisciplinary care team to provide end of life care - overview of legal requirements for the local state or territory, and considerations for review and renewal
indicators of the following in older people and their prevalence in the local community: - challenges impacting quality of life: - physical - cognitive - social and emotional, including loss and grief and signs at different stages - elder abuse: - physical - psychological - sexual - financial

Foundation skills

Reading skills: interpret familiar detailed organisational policies and procedures.
Oral communication skills: use language and terms sensitive to the needs of older people; provide information using plain language and terms easily understood; ask open and closed probe questions and actively listen to determine client needs and understanding of information provided.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing HLTAHCS012

What does an assessment tool for HLTAHCS012 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTAHCS012 needs to address all 37 unit components: 3 elements with 18 performance criteria, 3 performance evidence requirements, 14 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTAHCS012?

Auditori pulls the current release of HLTAHCS012 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTAHCS012 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTAHCS012 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTAHCS012, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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