CUAFOH311 — Provide seating and ticketing services
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What an assessment for CUAFOH311 must cover
37 assessable components: 4 elements (16 performance criteria), 4 performance evidence and 8 knowledge evidence requirements, plus 9 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Maintain knowledge of venue facilities and performances
- 1.1Identify and access different sources of current venue information
- 1.2Confirm full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs
- 1.3Record and store information for future use, according to organisational systems
2 Respond to customer queries
- 2.1Provide accurate information to customers according to organisational policies and procedures
- 2.2Advise customers on nature of seating, including location and viewing details
- 2.3Consider special requests and customers with special needs when selecting seats
- 2.4Make applicable recommendations for alternative and future events as required
- 2.5Provide accurate and clear advice on refund and exchange policies and procedures
- 2.6Handle enquiries and sales according to organisational policies and procedures
- 2.7Seek advice and assistance from colleagues as required
3 Issue tickets
- 3.1Confirm required equipment and materials are available and operational before beginning ticket issue
- 3.2Issue tickets and receipts according to organisational procedures and ticketing system
- 3.3Check tickets before providing them to customers and reconfirm details with customers
4 Maintain online booking systems
- 4.1Load performance session and venue seating data into ticketing software system
- 4.2Monitor the currency of information about events and productions and update as required
- 4.3Respond to queries received through online booking systems and refer issues beyond scope of own job role to required personnel
Performance evidence
- provide seating and ticketing services for at least two different performance or events.
- provide accurate advice in response to customer requests that include: seating; cost of ticket categories, including concessional rates and conditions of availability; start and finish times of events; facilities and services for customers with special needs
- use a standard ticketing system to issue tickets
- interact in a helpful and positive manner with colleagues and members of the public.
Knowledge evidence
- main features of ticketing systems used by venues and where information about venue facilities and ticketing systems can usually be found
- types and styles of performances, sessions or events offered by venues
- facilities and services typically available to people with special needs
- organisational policies and procedures for providing seating and ticketing services for events
- procedures and systems for determining availability of tickets
- safety and security issues and regulations in relation to providing seating and ticketing services for events
- industry-standard technology used in different front of house duties that include: ticketing software; digital scanning; venue accessibility equipment
- typical payment, refund and exchange procedures.
Foundation skills
- Reading: Interprets ticketing and venue information
- Writing: Completes workplace documentation
- Oral communication: Obtains information by listening and questioning; Provides information using clear language
- Numeracy: Calculates number of seats; Advises on cost of tickets; Uses numerical features of electronic booking systems
- Self-management: Understands and completes main tasks and responsibilities within the boundaries of own role; Handles peak periods of activity in a positive and enthusiastic manner
- Teamwork: Uses language, tone and non-verbal behaviour applicable for interacting with the general public; Works collaboratively with those involved in front of house duties
- Planning and organising: Adopts a methodical and logical approach to providing seating and ticketing services
- Initiative and enterprise: Takes responsibility for making decisions in relation to routine and some non-routine customer requests
- Technology: Uses computer-based ticketing systems; Accesses information on the internet relevant to work activities
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing CUAFOH311
What does an assessment tool for CUAFOH311 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CUAFOH311 needs to address all 37 unit components: 4 elements with 16 performance criteria, 4 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for CUAFOH311?
Auditori pulls the current release of CUAFOH311 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CUAFOH311 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing CUAFOH311 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CUAFOH311, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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