CPPSEC3101 — Manage conflict and security risks using negotiation

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What an assessment for CPPSEC3101 must cover

30 assessable components: 3 elements (11 performance criteria), 1 performance evidence and 11 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Identify and assess conflict situation and select response option.

1.1Review work instructions, procedures and policies including WHS to confirm own responsibilities and authority to ensure compliance with legal rights and responsibilities when performing security work.
1.2Select and use personal protective equipment to ensure own safety, and communication equipment to exchange information with relevant persons.
1.3Observe the work environment to maintain situational awareness and identify sources of conflict and security risk to people, property or premises.
1.4Assess conflict situation and nature and degree of risk, and use communication equipment to seek assistance from relevant persons.

2 Negotiate conflict resolution.

2.1Use interpersonal techniques to exchange and gather information to clarify conflict situation.
2.2Use negotiation techniques to offer options and encourage a shared approach to conflict resolution.
2.3Use even tone of voice and positive non-verbal and spoken communication that takes account of individual social and cultural differences throughout negotiation.
2.4Anticipate factors that might escalate conflict or risk safety and security, and apply contingency measures.

3 Report, evaluate and improve conflict response procedures.

3.1Report incident observations and response actions using workplace documentation.
3.2Discuss response with relevant persons and review procedures to evaluate effectiveness and identify improvements.
3.3Recognise effects of stress and manage own well-being using stress management techniques.

Performance evidence

To demonstrate competency in this unit, a person must manage conflict and security risks using negotiation in three different security risk situations. In doing this, the person must meet the performance criteria for this unit.

Knowledge evidence

standard operating procedures and workplace policies that ensure compliance with legislative and regulatory requirements when managing conflict and security risks through negotiation:  anti-discrimination and diversity  apprehension, arrest and restraint of persons  duty of care  licensing requirements and limits of own authority  use of force  workplace health and safety (WHS)
approved communication terminology, call signs and radio channels used in the security industry
factors that may indicate escalation of conflict or risk and situations requiring specialist assistance
how to access specialist assistance for negotiating conflict resolution
negotiation techniques and how they can be used to defuse and resolve conflict, maintain positive interaction, divert and minimise aggressive behaviour
principles of effective communication
process of dynamic risk assessment and how it is applied
the effects of power plays on a conflict situation
the phonetic alphabet and how it is used
types of behaviours and non-verbal language that can escalate conflict or incite aggressive or hostile responses from others
ways that social and cultural differences may be expressed.

Foundation skills

language skills: provide information or advice using structure and language to suit the audience and engage minority groups; use strategies to overcome language barriers
writing skills: record and describe incident observations and response actions
reading skills: interpret workplace procedures and policies that clarify legal rights and responsibilities and WHS requirements; interpret signs and forms written in English
speaking and listening skills: use active listening to understand spoken information and instructions exchanged during negotiation; use questions to seek information during negotiation; use paraphrasing to check own understanding and show empathy during negotiation; seek and understand feedback from others when reviewing response procedures; orally request assistance using communication equipment
numeracy skills: calculate time when recording incident details
problem solving skills: formulate response options to match risk presented in conflict situations; modify response to changing circumstances when applying contingency measure
teamwork skills: to adjust

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CPPSEC3101

What does an assessment tool for CPPSEC3101 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CPPSEC3101 needs to address all 30 unit components: 3 elements with 11 performance criteria, 1 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CPPSEC3101?

Auditori pulls the current release of CPPSEC3101 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CPPSEC3101 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CPPSEC3101 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CPPSEC3101, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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