CHCCOM002 — Use communication to build relationships

1 Communicate with clients and co-workers

• 1.1Identify and use appropriate communication techniques to communicate with clients and colleagues
• 1.2Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights
• 1.3Represent the organisation appropriately and in accordance with communication policies and protocols
• 1.4Provide information to clients and service providers in accordance with communication policies and protocols

2 Address communication needs

• 2.1Recognise and support communication needs of clients, colleagues and external networks
• 2.2Facilitate access to interpreter and translation services as required
• 2.3Identify and address problems and communication barriers
• 2.4Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements
• 2.5Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks

3 Facilitate meetings

• 3.1Develop an agenda and list of invited participants in consultation with appropriate people
• 3.2Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols
• 3.3Contribute to and follow objectives and agendas for meeting
• 3.4Provide opportunities to fully explore all relevant issues and provide relevant information
• 3.5Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members
• 3.6Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed
• 3.7Facilitate the resolution of conflict between participants
• 3.8Minute or record meeting in accordance with organisation requirements
• 3.9Evaluate meeting processes and identify lessons learned or opportunities for improvement

What does an assessment tool for CHCCOM002 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCOM002 needs to address all 50 unit components: 3 elements with 18 performance criteria, 4 performance evidence requirements, 28 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCCOM002?

Auditori pulls the current release of CHCCOM002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCOM002 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCCOM002 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCOM002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.