AVII0010 — Provide assistance to transit and arriving passengers

1 Greet transit passenger

• 1.1Transit passenger is greeted in accordance with workplace customer service procedures
• 1.2Transit passenger is asked for boarding pass and/or name and details of their flight and destination, and is directed to relevant terminal/check-in area
• 1.3Transit passenger queries concerning flight and transit arrangements are answered accurately, courteously and in accordance with workplace customer service standards and procedures

2 Greet arriving passenger

• 2.1Arriving passenger is greeted in accordance with workplace customer service procedures
• 2.2Arriving passenger is directed to baggage carousel area and/or terminal exit and transport services
• 2.3Arriving passenger with international connections is directed to relevant terminal/check-in area
• 2.4Arriving passenger queries and concerns are answered courteously in accordance with workplace customer service standards and procedures

3 Check in passenger for next leg using manual process

• 3.1Passenger name is identified and confirmed on passenger list for nominated flight in accordance with manual procedures
• 3.2Appropriate action is initiated to resolve the problem of a passenger name not being found in flight bookings in accordance with workplace procedures
• 3.3Passenger is advised of changes in flight arrangements, including delays, cancellations and gate changes
• 3.4Passenger seating preference on aircraft is sought or confirmed from loyalty program preference profile
• 3.5Passenger is advised of prohibited items not to be carried onto aircraft or carried in baggage in accordance with regulatory requirements
• 3.6Passenger check-in is confirmed on flight management systems, and suitable and available aircraft seating is allocated using appropriate workplace procedures

4 Check in transit passenger for next leg using computerised process

• 4.1Passenger name and indicated flight are entered into the system in accordance with computerised procedures and relevant workplace procedures
• 4.2Passenger booking for the next leg of the flight is confirmed on the system and passenger is advised of any changes in flight arrangements
• 4.3Appropriate action is initiated to resolve the problem of a passenger name not being found in flight bookings in accordance with workplace procedures
• 4.4Passenger aircraft seating preference is sought or confirmed from loyalty program preference profile
• 4.5Passenger is advised of prohibited items not to be carried onto aircraft or carried in baggage in accordance with regulatory requirements
• 4.6Passenger check-in is confirmed on flight management systems, and suitable and available aircraft seating is allocated in accordance with workplace procedures

5 Respond to passenger problems

• 5.1Problems arising for an arriving or transit passenger are promptly identified and clarified in accordance with workplace procedures
• 5.2Hazards are identified, risks are assessed and hazard management implemented
• 5.3Options for resolving identified problems are explored in consultation with passenger and appropriate staff in accordance with workplace procedures and relevant regulatory requirements
• 5.4Passenger check-in problems not immediately resolved are referred to appropriate supervisor or other relevant staff for action in accordance with workplace procedures

6 Issue boarding pass for next leg of flight

• 6.1On finalisation of check-in procedures, a manual or electronic boarding pass is issued and presented to passenger in accordance with workplace procedures
• 6.2Passenger attention is drawn to relevant details on boarding pass, including flight code, boarding gate and required boarding time

7 Direct transit passenger to transit lounge

• 7.1Passenger is directed to transit lounge and facilities in accordance with workplace procedures
• 7.2Passengers subscribing to a loyalty scheme and/or airline club are advised of location of appropriate lounge and facilities in accordance with workplace procedures

What does an assessment tool for AVII0010 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AVII0010 needs to address all 63 unit components: 7 elements with 27 performance criteria, 19 performance evidence requirements, 17 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AVII0010?

Auditori pulls the current release of AVII0010 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AVII0010 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AVII0010 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AVII0010, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.