AVII0003 — Advise on major services and attractions at aviation destinations

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What an assessment for AVII0003 must cover

31 assessable components: 2 elements (7 performance criteria), 18 performance evidence and 6 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Research information about airline destinations

1.1Appropriate sources of information about airline destinations for relevant routes are identified
1.2Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations
1.3Appropriate persons are consulted for advice and assistance in researching information about airline destinations

2 Respond to requests for information about airline destinations

2.1Requests for information about airline destinations are courteously received and interpreted
2.2Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs
2.3Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information
2.4Information is presented in a manner that shows sensitivity to both host and visiting cultures

Performance evidence

adapting to differences in equipment and operating environment in accordance with standard operating procedures (SOPs)
applying relevant legislation and workplace procedures
communicating effectively with others
completing relevant documentation
identifying and correctly using relevant equipment
implementing contingency plans
implementing work health and safety (WHS) procedures and relevant regulations
interpreting and following operational instructions and prioritising work
modifying activities depending on workplace contingencies, situations and environments
monitoring and anticipating operational problems and hazards and taking appropriate action
monitoring work activities in terms of planned schedule
operating electronic communications equipment to required protocol
reading, interpreting and following relevant regulations, instructions, procedures, information and signs
reporting and/or rectifying problems, faults or malfunctions promptly in accordance with workplace procedures
responding appropriately to cultural differences in the workplace
selecting and using required personal protective equipment (PPE) conforming to industry and WHS standards
working collaboratively with others when advising on major services and attractions at aviation destinations
working systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Knowledge evidence

airline procedures and standards for responding to requests from passengers for information about aspects of airline destinations
information passengers may request about airline destinations, including: - accommodation options - culture - currency and exchange rates - customs and immigration requirements - economy - education - food - general lifestyle and customs - geographic features - government and politics - history - major tourist areas - natural history - public holidays - shopping - sports - tipping - transport principles of customer service
problems that may occur when responding to passenger requests for information on aspects of airline destinations and appropriate action that should be taken in each case
relevant information about aspects of airline destinations on specific routes
relevant WHS/OHS, hygiene and environmental procedures and regulations
sources of information about airline destinations on specific routes, and ways and means of accessing information from those sources, including: - airline product information - appropriate websites - authoritative encyclopaedias and other relevant references - authoritative travel books and journals dealing with specific countries and locations - government tourism offices at destination points - information provided by diplomatic embassies and consulates - tourism brochures - tourist information bureaus and agents at destination points - travel agents

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing AVII0003

What does an assessment tool for AVII0003 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AVII0003 needs to address all 31 unit components: 2 elements with 7 performance criteria, 18 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AVII0003?

Auditori pulls the current release of AVII0003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AVII0003 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AVII0003 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AVII0003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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