TLIH0002 — Implement effective contingency planning
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What an assessment for TLIH0002 must cover
60 assessable components: 4 elements (15 performance criteria), 28 performance evidence and 17 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Identify issues and problems that impact delivery service
- 1.1Potential internal and external issues that impact the delivery service of goods, cargo and the company brand are identified in accordance with workplace procedures
- 1.2Potential impact of associated issues/problems to delivery service relating to safety of driver and relevant people are identified in accordance with workplace procedures
- 1.3Work health and safety (WHS)/occupational health and safety (OHS)/occupational safety and health (OSH) regulatory and permit requirements for job/work specifications are identified and submitted in accordance with workplace procedures and regulatory requirements
- 1.4Cost constraints affecting commercial requirements are identified in accordance with workplace procedures
- 1.5Associated issues are identified and prioritised in relation to the impact on delivery service and company brand in accordance with workplace procedures
2 Evaluate and develop recovery strategy
- 2.1Contingency possibilities are aligned to rectification of critical issues identified in accordance with regulatory requirements, commercial requirements, job specification and workplace procedures
- 2.2Contingency risk mitigation alternatives and recovery options are evaluated against job specifications, route variations from supplier and cost constraints in accordance with regulatory requirements, commercial requirements and workplace procedures
- 2.3Contingency plan for rectification is developed ensuring adequate risk safeguards and appropriate resources are in place in accordance with workplace procedures
3 Implement contingency plan
- 3.1Contingency plan is tested after consultation and clarification, and any rectification is undertaken in accordance with regulatory requirements and workplace procedures
- 3.2Contingency plan is submitted to relevant person/s for approval in accordance with workplace procedures
- 3.3Contingency plan procedure is implemented and communicated in accordance with workplace procedures
- 3.4Contingency plan is monitored to ensure rectification of service is maintained within business specifications and cost constraints in accordance with workplace procedures
4 Document, review and report on contingency plan
- 4.1All resources required for contingency plan action are reviewed in accordance with business specifications, cost constraints and workplace procedures
- 4.2Contingency plan improvement actions in development and implementation of the plan are documented and outcomes reported to relevant person/s in accordance with workplace procedures
- 4.3Continuous improvement strategy is undertaken via review of operational procedures and amending in line with contingency actions undertaken in accordance with workplace procedures
Performance evidence
- analysing critical issues of contingency plan and implementing possible rectifications
- applying effective communication techniques with relevant stakeholders
- assessing impact of delays related to delivery service including:
- accidents/incidents
- congestion
- double booking
- fatigue
- mechanical failures
- obtaining regulatory permits
- weather
- consulting and clarifying with relevant stakeholders on contingency plan
- determining appropriate resourcing requirements
- developing and implementing contingency plan
- developing lists of alternatives and recovery options
- evaluating and prioritising actions within the contingency plan
- identifying and determining external delays due to weather, incorrect customer information and road conditions
- identifying and determining internal delays due to accidents, double booking and driver absenteeism
- identifying cost constraint factors affecting commercial requirements
- identifying hazards and applying risk control methods
- identifying and following procedures in relation to obtaining permits
- planning and prioritising issues identified to minimise company brand/reputation impact and recovery of delivery service
- monitoring plan to ensure rectification of identified issues
- reporting of outcomes taken to implement plan
- reporting of plan to relevant person/s regarding required review and amendments to current workplace procedures
- reviewing contingency plan based on feedback from stakeholders and documenting actions taken
- reviewing resources required for contingency plan
- submitting workplace documentation regarding permits and regulatory requirements
- testing of contingency plan with stakeholders via effective communication processes
Knowledge evidence
- business contract specifications and cost constraints
- effective communication techniques
- contingency suppliers and repairers on route
- continuous improvement techniques
- impact of issues and problems on delivery service and safety of driver
- issues impacting company brand/reputation
- job/task specifications relevant to stakeholders
- permit requirements
- relevant 3rd parties and inhouse people that maybe impacted by contingency planning
- relevant occupational health and safety (OHS)/work health and safety (WHS)/occupation safety and health (OSH) regulations
- relevant potential issues impacting delivery service
- relevant regulatory requirements
- relevant risk mitigation processes
- risk analysis techniques
- route variations
- stakeholder requirements
- workplace procedures
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing TLIH0002
What does an assessment tool for TLIH0002 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIH0002 needs to address all 60 unit components: 4 elements with 15 performance criteria, 28 performance evidence requirements, 17 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for TLIH0002?
Auditori pulls the current release of TLIH0002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIH0002 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing TLIH0002 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIH0002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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