TLIB0023 — Use communication systems in a taxi

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What an assessment for TLIB0023 must cover

25 assessable components: 4 elements (11 performance criteria), 7 performance evidence and 7 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Identify features of taxi communication systems

1.1Features and functions of taxi communication systems are identified
1.2Features and functions of taxi computer dispatch system are identified
1.3Features and functions of taxi duress alarm system are identified, as required

2 Operate taxi communication systems

2.1Checks are carried out to confirm communication systems are operational in accordance with manufacturer instructions and workplace policies and procedures
2.2Communication systems are used in compliance with road laws and safe driving practices
2.3Communication systems security is maintained in accordance with workplace policies and procedures

3 Use appropriate communication protocols

3.1Transmitted and received messages are interpreted and recorded, as required, in accordance with road laws and safe driving practices, and workplace policies and procedures
3.2All types of communication are in accordance with workplace policies and procedures
3.3Appropriate protocols and workplace policies and procedures are followed when using communication systems in emergencies

4 Maintain operational requirements of communication equipment

4.1Equipment is checked and monitored in accordance with manufacturer instructions and workplace policies and procedures
4.2Faults in communication systems are identified and reported in accordance with workplace policies and procedures

Performance evidence

communicating effectively with others when using communication systems in a taxi, including during transmission and at receipt of information, in a manner consistent with road laws and safe driving practices
identifying and reporting problems that may arise when using communication systems in a taxi in accordance with workplace policies and procedures
monitoring communication equipment’s operational requirements
operating taxi and other electronic communication systems effectively and to required protocols
reading, interpreting and following relevant operating instructions, and workplace policies and procedures
undertaking pre-operational checks for communication systems and equipment
using communication systems correctly in emergencies

Knowledge evidence

barriers to effective communication and how to overcome them
communication techniques
features of various communication systems, including: • mobile phone – on person or hands-free • taxi computer dispatch systems • taxi duress alarm systems • taxi radio systems
principles of effective communication, including: • active listening techniques • questioning techniques to obtain information and/or to clarify information and understanding • two-way conversations
procedures and protocols for using communication systems in an emergency
relevant codes of practice and legislative requirements, including road laws and safe driving practices
workplace policies and procedures for using communication systems in a taxi

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing TLIB0023

What does an assessment tool for TLIB0023 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIB0023 needs to address all 25 unit components: 4 elements with 11 performance criteria, 7 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIB0023?

Auditori pulls the current release of TLIB0023 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIB0023 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIB0023 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIB0023, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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