SITXCOM009 — Address protocol requirements
Generate a complete, audit-ready assessment tool for this unit in minutes: candidate assessment, assessor guide with model answers, and a coverage matrix mapped to every component below. Reviewed and approved by your qualified person, exported under your branding.
Every new account includes a free credit — no card, no subscription.
What an assessment for SITXCOM009 must cover
59 assessable components: 3 elements (9 performance criteria), 8 performance evidence and 38 knowledge evidence requirements, plus 4 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Source information on appropriate protocol requirements.
- 1.1Assess the need for protocol to be followed for the particular situation.
- 1.2Identify relevant sources of protocol information.
- 1.3Liaise with customers to determine appropriate protocol.
- 1.4Interpret relevant protocol information to inform work practice.
2 Coordinate the use of protocol.
- 2.1Identify specific work activities requiring a particular protocol to be observed.
- 2.2Provide protocol briefings to staff and suppliers.
- 2.3Coordinate the use of correct protocol for the delivery of product or service.
3 Update knowledge of protocol.
- 3.1Identify and use opportunities to update protocol knowledge.
- 3.2Share updated knowledge with customers and colleagues as required.
Performance evidence
- source accurate information on protocol requirements for at least two of the following:
- an event or function
- organising accommodation
- issuing marketing materials reflecting correct titles of dignitaries
- meeting the requirements of dignitaries and officials
- meeting the requirements of entertainers and masters of ceremony
- coordinate the use of protocol through integrating protocol requirements into oral and written material for each of the above
- update and integrate knowledge of protocol when completing each of the above.
Knowledge evidence
- main types of civic functions held in Australia
- importance and role of protocol in different business situations
- key sources of information on protocols for:
- Australian honours system:
- order of precedence
- ranks and forms of address
- wearing of honours and medals
- involvement of Indigenous Australians and other cultural groups in business activities
- correct use of national and state symbols:
- flags
- anthems
- military salutes
- forms of address for different dignitaries and officials, both for written correspondence and in oral communication
- sources of protocol information:
- Aboriginal Land Councils
- Australia Day Council
- customers, clients, their agents and personal assistants
- federal, state or territory, and local government protocol departments
- internet
- libraries
- Office of the United Nations
- specific work activities impacted by protocol requirements:
- addressing and introducing dignitaries and officials
- correspondence to dignitaries and officials
- issuing invitations
- liaison with dignitaries and officials
- preparing:
- briefing papers
- marketing materials
- running sheets
- protocols for the following different situations:
- invitations to dignitaries and officials
- arrival procedures for heads of state or government officials
- introduction protocols and order of speakers
- order of precedence for official guests
- seating arrangements
- dress styles
- opportunities to update protocol knowledge.
Foundation skills
- Reading skills: interpret protocol information.
- Writing skills: compose correspondence reflecting correct protocols, when preparing correspondence to dignitaries and officials, invitations, and team briefing papers.
- Oral communication skills: liaise with customers, clients, their agents and personal assistants to confirm protocol requirements; address dignitaries and officials using appropriate language.
- Self-management skills: take responsibility for meeting protocol requirements.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SITXCOM009
What does an assessment tool for SITXCOM009 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITXCOM009 needs to address all 59 unit components: 3 elements with 9 performance criteria, 8 performance evidence requirements, 38 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SITXCOM009?
Auditori pulls the current release of SITXCOM009 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITXCOM009 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SITXCOM009 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITXCOM009, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
Your SITXCOM009 assessment tool, in minutes.
First unit free. No card, no RTO registration, no subscription.
Generate SITXCOM009 free