SITHIND006 — Source and use information on the hospitality industry

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What an assessment for SITHIND006 must cover

33 assessable components: 4 elements (14 performance criteria), 3 performance evidence and 11 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Source and use industry information.

1.1Identify sources of information on the structure and operation of the hospitality industry.
1.2Access information of relevance to the hospitality industry to assist operational duties.
1.3Obtain information on features of current and emerging hospitality products and services relevant to job role.
1.4Apply information about the hospitality industry and its products and services to enhance the quality of work performance.

2 Source and use compliance information.

2.1Obtain information on laws specifically relevant to the hospitality industry and work compliantly.
2.2Seek information on industry quality assurance schemes and apply to benefit own organisation.
2.3Access and apply information on career planning and equal employment opportunity (EEO) law.
2.4Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practices.

3 Source and use information on hospitality technology.

3.1Source and access information on current and emerging technologies that impact on operational duties.
3.2Use information on technology to suggest new and improved workplace practices.
3.3Use current and emerging technology in day to day work activities.

4 Update personal and organisational knowledge of the hospitality industry.

4.1Identify current issues and trends for the industry.
4.2Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry.
4.3Share updated information with colleagues.

Performance evidence

source and document current and emerging industry information on the hospitality industry using at least three information sources listed in the knowledge evidence
interpret information on the following and share with colleagues to improve knowledge of the hospitality industry: current and emerging products and services, current issues, career opportunities, relationship between other related industries, compliance issues and quality assurance, new products, technology, techniques and services, work ethic required to work in the industry
identify ways to integrate current hospitality industry information into daily work activities to enhance the quality of work performance on at least one occasion

Knowledge evidence

sources of information on the hospitality industry: - developers of codes of conduct or ethics - discussions with experienced industry personnel - industry accreditation operators - industry associations and organisations - industry journals, reference books and seminars - networking with colleagues and suppliers - personal observations and experience - plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry - training courses - unions
structure of the hospitality industry and its different sectors: - key characteristics - main functions - features and services of businesses within the local and regional industry - business relationships between different sectors
information of relevance to the hospitality industry: - economic and social significance of the hospitality industry - career opportunities within the industry - roles and general responsibilities for different jobs in the industry
key ways that information is used to enhance the quality of work performance: - improving skills and productivity - producing products and services to meet current market trends and customer expectations - providing quality hospitality service - suggesting new and improved ways of doing things - working effectively with: - other sectors of the hospitality industry - suppliers - working according to: - ethical industry practices - legal requirements for self and the organisation
key characteristics and main functions of allied and related industries
primary functions of: - major industry associations - trade unions
basic aspects of ethical issues specifically relevant to the hospitality industry
basic aspects of hospitality industry quality assurance processes: - industry accreditation schemes - codes of conduct or ethics - industry association membership - occupational licensing
basic aspects of state, territory and Commonwealth laws specifically relevant to the hospitality industry and actions that must be adhered to by hospitality businesses: - food safety - responsible service of alcohol - responsible conduct of gambling - local community protection that must be met by hospitality industry operators when delivering services and requirements to maintain the lifestyle of neighbouring residents
basic aspects of industrial relations: - award provisions - equal employment opportunity (EEO) law - rights of employees and responsibilities of employers to make merit-based employment decisions
current and emerging technology used in the hospitality industry: - catering systems - applications for electronic devices and computers - computer-aided despatch systems - food production systems - industry online booking systems - industry reservations, operations and financial and tracking systems - project management systems - social media sites

Foundation skills

Reading skills: - read the content of plain English information about laws and quality assurance processes - research and sort hospitality industry information and determine information relevant to own work.
Writing skills: - write and summarise notes, and record information in basic documents, information sheets and files.
Oral communication skills: - use open and closed probe questioning to interact effectively and obtain information.
Learning skills: - update, review and maintain own knowledge of the hospitality industry.
Technology skills: - use a computer and keyboard - use online information systems to search for information.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITHIND006

What does an assessment tool for SITHIND006 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHIND006 needs to address all 33 unit components: 4 elements with 14 performance criteria, 3 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHIND006?

Auditori pulls the current release of SITHIND006 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHIND006 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHIND006 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHIND006, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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