SISXMGT003 — Recruit, induct and manage volunteers

Elements & performance criteria

Performance evidence

• determine volunteer requirements, and plan and implement the recruitment and selection of two volunteers for roles in a sport, fitness, aquatic or recreation organisation or activity
• plan and deliver one induction program for volunteers including information and resources about: - organisational structure, purpose and services offered - roles and role boundaries of volunteers in the organisation - lines of communication and reporting for volunteers - rights and responsibilities of the volunteer and the organisation - organisational policies and procedures relevant to the volunteer role
• complete a performance review for one volunteer.

Knowledge evidence

• organisational volunteer management policies and procedures including approvals process for engaging volunteers, and record keeping requirements
• importance of the volunteer workforce to the sport, fitness, aquatic and recreation industry and common types of roles and functions for volunteers:
• coaching, training, instructing and officiating
• fundraising
• catering
• repairs, maintenance and grounds keeping
• assisting with administration and financial management
• event coordination and on-site staging
• legislated employment conditions for volunteers, and organisational responsibilities including those related to:
• work health and safety
• privacy of information
• anti-discrimination
• child safe
• employment condition differences between paid and unpaid roles
• formats and inclusions of:
• skills and personal attributes profiles for volunteer roles
• position descriptions for specific volunteer job roles and how these may differ from paid position descriptions
• relationship between profiles, position descriptions and selection criteria, and ways to develop and document clear selection criteria
• methods used by the sport, fitness, aquatic and recreation industry to call for volunteers and types of organisational information included
• selection processes, how they are completed and benefits of each:
• discussions and interviews via face-to-face or by electronic means, and the use of interview panels
• skills appraisals
• evaluation of qualifications, employment and life experience relevant to volunteer role
• checks: - references - occupational licensing, registration and accreditation - police - working with children
• methods and administrative tools used to link selection processes, interview questions, and evaluation to selection criteria
• how a volunteer selection process may be general for a range of roles, and how suitability for a particular role may emerge during the selection process
• types of information included in induction programs for volunteers and importance of communicating this to volunteers: - organisational structure, purpose and services offered - roles and role boundaries of volunteers in the organisation and for specific events and activities - lines of communication and reporting for volunteers - rights and responsibilities of the volunteer and the organisation - organisational policies and procedures relevant to the volunteer role
• methods used to deliver induction programs, and the role of staff members and technology
• performance review methods and techniques specific to volunteer roles and: - motivations of volunteers, what can de-motivate volunteers, how motivation can change over time, and how organisations can adjust roles to suit current volunteer needs - methods and communication techniques used to gather feedback and provide positive reinforcement - common benefits, recognition and rewards provided to volunteers.

Foundation skills

• Reading skills: interpret documents of varying complexity including organisational volunteer employment policies and procedures, and unfamiliar applications presented in various styles and formats.
• Writing skills: develop complex and varied documentation in a format and style suited to purpose and audience need, including formal selection and induction documents and promotional recruitment material.
• Oral communication skills: interact with volunteers in a polite and courteous manner using positive communication strategies develop rapport with volunteers.
• Problem-solving skills: identify volunteer skill level and plan required training to meet skill deficiencies.
• Planning and organising skills: evaluate workforce needs and plan for recruitment of appropriate number of volunteers to meet requirements.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing SISXMGT003