SHBXPSM004 — Develop a product and service range

Generate a complete, audit-ready assessment tool for this unit in minutes: candidate assessment, assessor guide with model answers, and a coverage matrix mapped to every component below. Reviewed and approved by your qualified person, exported under your branding.

Generate SHBXPSM004 free See a real sample

Every new account includes a free credit — no card, no subscription.

What an assessment for SHBXPSM004 must cover

65 assessable components: 5 elements (23 performance criteria), 12 performance evidence and 24 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Analyse market.

1.1Identify business client groups and analyse their product and service preferences.
1.2Review performance of product and service range to identify demand and seasonal variations.
1.3Identify opportunities to improve product and service range.
1.4Research and identify potential new products and services, evaluate supplier claims, benefits for clients and potential safety risks.
1.5Identify market competition for specific products and services.

2 Plan product and service range.

2.1Assess existing product and service range against business objectives, market analysis and sales performance.
2.2Evaluate new techniques and equipment and assess workforce skills, knowledge and training required to introduce.
2.3Identify space and equipment requirements for product display and service delivery.
2.4Determine optimum product and service mix considering all factors and according to market analysis.

3 Negotiate supply and maximise profit.

3.1Negotiate cost of supply to maximise profit margins.
3.2Negotiate terms of trade with suppliers.
3.3Convey complete and accurate records of negotiations and agreements to appropriate personnel.
3.4Determine pricing policies for products and services according to nett profit margin required.
3.5Develop product and service assessment checks and regularly calculate contributions against budgeted sales targets.

4 Introduce new products and services.

4.1Update product and service range at regular intervals.
4.2Inform staff of new product and service range, and implement relevant staff training.
4.3Demonstrate and promote new products and services to staff.
4.4Rationalise or delete non-performing products or services.
4.5Consolidate stock to maximise sales and minimise adverse effects on profit.

5 Monitor quality.

5.1Establish specifications for quality of supplier merchandise.
5.2Monitor merchandise quality during supply and delivery process and rectify deficiencies.
5.3Check stock return figures and analyse against target figures.
5.4Evaluate product and service range regularly against staff and client feedback and amend as required.

Performance evidence

research four different client groups and their product and services preferences
review the performance of four different products
research and identify new products and suppliers for four product types suitable for above client preferences
introduce three new products:
negotiate cost of supply and terms of trade
develop and document pricing policies and lists for each new product introduced
demonstrate and promote products to staff and advise of supplier claims, benefits for clients and potential safety risks
over three supply periods, monitor the quality of supply and rectify deficiencies; monitor and record sales performance
research two new services:
evaluate against above client service preferences
assess organisation’s ability to introduce
calculate projected sales and profit.

Knowledge evidence

sources of information on personal services client groups and their product and service preferences
full details of the organisation’s product and service range
overview of competitors’ current products, services and price structure
sources and content of product and supplier information
types of supplier product claims, methods used to substantiate and how to evaluate
sources of information on new personal service techniques and equipment and business impacts of introducing these
layout and space requirements for product display and delivery of different personal services relevant to the business type
for personal services businesses and the organisation in particular:
business objectives
profit margins
sales targets for turnover and profit
methods used to consolidate stock and delete products while maintaining profitability
format and content of sales budgets, sales and stock reports and use in analysing product and service performance
format, content and use of product pricing policies and lists
principles of negotiation, stages in the negotiating process and different techniques that can be used
key components of contracts and agreements with suppliers:
nature of agreements and contracts
preferred supplier agreements
terms and obligations of parties
terms of trade
exclusion clauses
dispute resolution clauses
termination of contracts
methods to monitor quality of supply and identify and rectify systematic deficiencies.

Foundation skills

Reading skills to:: interpret sometimes unfamiliar and complex supplier information about product, costs and terms of trade.
Writing skills to:: develop and document pricing policies and lists using language easily understood by all staff.
Oral communication skills to:: provide clear directions to suppliers about merchandise quality conduct clear and assertive financial negotiations of significant commercial value.
Numeracy skills to:: interpret and analyse complex sales, stock and budgetary data calculate cost of supply for various quantities, product mark-up structures and profitable selling prices calculate the dimensions of areas for product display and service delivery.
Initiative and enterprise skills to:: proactively seek opportunities to improve product and service range.
Self-management skills to:: take responsibility for product development initiatives from initial research through to product establishment and monitoring.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

See what you get before you start

Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SHBXPSM004

What does an assessment tool for SHBXPSM004 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBXPSM004 needs to address all 65 unit components: 5 elements with 23 performance criteria, 12 performance evidence requirements, 24 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SHBXPSM004?

Auditori pulls the current release of SHBXPSM004 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBXPSM004 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SHBXPSM004 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBXPSM004, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

Related units

Your SHBXPSM004 assessment tool, in minutes.

First unit free. No card, no RTO registration, no subscription.

Generate SHBXPSM004 free