SHBXIND003 — Comply with organisational requirements within a personal services environment

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What an assessment for SHBXIND003 must cover

35 assessable components: 5 elements (20 performance criteria), 4 performance evidence and 7 knowledge evidence requirements, plus 4 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Develop knowledge of employment rights and responsibilities.

1.1Access current information on employee and employer rights and responsibilities.
1.2Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
1.3Access and interpret information on national employment standards and specific employment arrangements for current role.
1.4Comply with employment requirements in accordance with regulatory requirements.

2 Work within organisational requirements.

2.1Interpret and comply with organisational requirements and responsibilities.
2.2Seek advice from supervisors and managers to ensure understanding of organisational requirements.
2.3Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.
2.4Comply with relevant duty of care and legal responsibilities, and support organisational culture.
2.5Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.
2.6Identify, recognise and follow behaviour that contributes to a safe and sustainable work.

3 Support work team.

3.1Display courteous, helpful and non-discriminatory attitude with clients and other team members.
3.2Take opportunities to enhance level of assistance offered to team members.
3.3Meet all reasonable requests for assistance within acceptable workplace timeframes.
3.4Seek assistance from team members, supervisors and managers when required.

4 Maintain personal presentation.

4.1Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.
4.2Follow personal hygiene procedures according to organisational requirements.

5 Develop effective work habits.

5.1Plan and organise daily work activities within scope of responsibility.
5.2Act promptly on instructions, information and follow procedures relevant to task.
5.3Seek advice and direction from appropriate staff to clarify workplace instruction and information.
5.4Prioritise and complete competing tasks within designated timeframes.

Performance evidence

access and interpret information about employment rights and responsibilities from credible sources
source and produce a summary of key information for own use on employee and employer workplace rights and responsibilities that include:  Fair Work Act 2009: minimum workplace entitlements  relevant state or territory anti-discrimination or equal employment opportunity law  industrial awards for hairdressing and beauty employees
access and interpret organisational policies and procedures for one hairdressing or beauty organisation to share with colleagues to enable understanding that relate to general work practices:  accepting, declining and amending rostered hours  personal and carer’s leave  counselling and discipline  grievances  equal employment opportunity  discrimination and harassment  terms and conditions of employment
integrate hairdressing or beauty technical skills and comply with organisation requirements for a minimum of four, three hour work periods that individually or in combination demonstrate:  applying workplace dress, hygiene and personal presentation requirements  working effectively as a team member  planning and organising work activities

Knowledge evidence

sources of information on employment rights and responsibilities:  employer associations  Fair Work Commission  Fair Work Ombudsman  state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)  staff handbooks  trade unions
basic aspects of employment related laws covering rights and responsibilities of employees and employers:  Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)  relevant state or territory anti-discrimination or equal employment opportunity law:  harassment provisions: types of discrimination and harassment  rights and responsibilities of employees and employers and consequences of non-compliance with the law  reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions  role of relevant state or territory board or commission in managing complaints  industrial awards for hairdressing and beauty employees
basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role
primary functions of trade unions for hairdressing and beauty employees relevant to own job role
organisational policies and procedures for own job role that relate to general work practices:  accepting, declining and amending rostered hours  personal and carer’s leave  counselling and discipline  grievances  equal employment opportunity  discrimination and harassment  terms and conditions of employment
typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role
general role boundaries and responsibilities for key hairdressing and beauty industry staff:  beauticians  nail technicians  make-up artists  hairdressers  beauty and spa therapists  supervisors and managers within hairdressing and beauty businesses

Foundation skills

Reading skills: to:  interpret:  detailed organisational policies and procedures  unfamiliar plain English documents which describe workplace laws, rights and responsibilities  messages, notes, emails, letters, and online communications of varying complexity.
Writing skills: to:  write a summary of key information relating to organisational requirements.
Oral communication skills: to:  ask open and closed probe questions and actively listen to clarify workplace instruction, team needs and policies and procedures.
Technology skills: to:  access credible online publications and internet resources that builds knowledge on employment rights and responsibilities.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SHBXIND003

What does an assessment tool for SHBXIND003 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBXIND003 needs to address all 35 unit components: 5 elements with 20 performance criteria, 4 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SHBXIND003?

Auditori pulls the current release of SHBXIND003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBXIND003 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SHBXIND003 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBXIND003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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