RIICOM301E — Communicate information

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What an assessment for RIICOM301E must cover

56 assessable components: 4 elements (21 performance criteria), 22 performance evidence and 8 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Plan and prepare to communicate information

1.1Access and interpret information and data from a variety of information sources and communication systems
1.2Identify and prepare communication methods to ensure work activity information can be understood
1.3Determine and confirm the purpose of the communication in relation to the work activity
1.4Identify potential barriers and solutions to communication of work activity
1.5Prepare and organise information in a logical and structured manner and according to the purpose, audience and context

2 Communicate information to achieve work activity outcomes

2.1Deliver information in a clear, concise and succinct manner ensuring the language is applicable to the communication purpose and work activity
2.2Confirm and follow communication policies and procedures that apply to interactions to complete work activity
2.3Communicate and follow up with appropriate responses to questions, comments and feedback provided by the audience
2.4Document and communicate all required actions flowing from work activity outcomes to relevant individuals and/or parties, in accordance with workplace policies and procedures
2.5Review feedback provided by the audience and communicate appropriate responses to questions, reactions and feedback provided by the audience

3 Develop and perform work activity presentation

3.1Identify and clarify the purpose of the presentation for work activity for the intended audience
3.2Organise work activity information to be communicated using contemporary structures, techniques and practices
3.3Identify, evaluate and select the media resources available to use for the presentation on work activity
3.4Organise and prepare structured and coherent presentation aids in advance, in accordance with own role and responsibilities
3.5Present as planned, providing appropriate responses to the reactions and feedback from the audience
3.6Evaluate and action the outcomes of the presentation in accordance with work activity requirements

4 Participate in resolving conflicts

4.1Identify and assess potential conflicts as they apply to work activity and the workplace
4.2Identify common objectives between parties that can be mutually supported
4.3Discuss and agree on an approach which will meet the majority of objectives for both parties
4.4Assist in implementing and monitoring approach in accordance with relevant workplace policies and procedures
4.5Check that the agreed requirements are being met and that conflict has been resolved

Performance evidence

applying technical literacy and communication skills to interpret and apply common industry terminology
interpreting work procedures and processes as they apply to work activity
identifying barriers to communication and strategies to reduce barriers for work activities
communicating information via verbal forms:
speaking and communicating verbally with stakeholders and other employees to provide information and confirm meaning
completing a toolbox talk
communicating information via non-verbal forms
completing shift reports, including:
gathering information and planning the structure and content of the report, within the workplace processes
writing using techniques such as dot points, sub headings, simple language
communicating and conveying work activity information electronically, including:
email
telephone
radio
ensuring communicated tasks are completed
clarifying the purpose of the task with work team
completing relevant work tasks in accordance with own role and responsibilities
questioning and actively listening to others, for example when obtaining information on technical working activities
participating in meetings including asking questions and providing responses
making presentations of meaningful information to others
participating in conflict resolution meetings, including discussion of resolution strategies, and documenting conflict resolution outcomes
locate and apply relevant workplace documentation, policies and procedures

Knowledge evidence

relevant industry based communication requirements and systems
organisational policies and procedures for communication
topic or subject area which is the target for the communication
factors for effective oral communication
electronic communication mediums
site conventions and requirements for written communications including report writing
meeting procedures and follow-up requirements
conflict resolution techniques and their application

Foundation skills

Navigate the world of work: With guidance, identifies main tasks, rights and responsibilities of own role Meets a limited range of explicit workplace conventions and protocols
Interact with others: Follows basic communication protocols and conventions Recognises and respects the different expectations of others
Get the work done: Follows instructions to complete a limited set of well-defined tasks
Writing: Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations
Oral communication: Articulates clearly using specific language and suitable tone to convey requirements for different audiences Uses active questioning and listening techniques to confirm understanding

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing RIICOM301E

What does an assessment tool for RIICOM301E need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for RIICOM301E needs to address all 56 unit components: 4 elements with 21 performance criteria, 22 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for RIICOM301E?

Auditori pulls the current release of RIICOM301E from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for RIICOM301E — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing RIICOM301E assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of RIICOM301E, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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