RIIBEF601E — Conduct business negotiations

Elements & performance criteria

Performance evidence

• conduct business negotiations on at least two occasions, including:
• analysing information to determine long term and short term position of the business
• identifying viable options and selecting business negotiations methods that best meet the required outcomes
• conducting business negotiations
• evaluating negotiation outcomes
• initiating decision making actions
• establishing the rules of procedure
• identifying the information needs of participants
• actively encouraging the free exchange of information
• encouraging decisions which are realistic for the situation
• adopting communications styles appropriate to listeners and situations, including selecting an appropriate time and place
• modifying communications in response to feedback from participants
• communicating business decision outcomes to the relevant people.
• locate and apply relevant documentation, policies and procedures and confirm that the work activity is compliant
• implement the requirements, procedures and techniques for conducting business negotiations
• work effectively with others to conduct business negotiations in a way that meets all required outcomes
• communicate clearly and concisely with others to receive and clarify work instructions.

Knowledge evidence

• key policies, procedures and documentation required to conduct business negotiations
• advanced written and oral communication methods
• organisational goals and objectives
• subject/product knowledge
• statutory and site rules, policies, procedures and regulations
• worksite operating procedures
• risk management processes and techniques
• risk control and management systems
• reporting and recording procedures
• principles and techniques for accessing, evaluating and applying data from organisational systems
• action planning methods
• principles and techniques for identifying relevant hazards and emergencies
• techniques for coordinating and communicating job activities with others.

Foundation skills

• Oral communication: Conveys information and requirements clearly, and listens carefully
• Reading: Identifies and interprets relevant information from workplace procedures, documentation and regulations
• Problem solving: Demonstrates an understanding of the ways in which variables impact on decision outcomes; Identifies a range of factors that impact on a decision, including own values and principles, the needs, power, values, beliefs and assumptions of stakeholders
• Oral communication: Articulates requirements and responsibilities clearly and distinctively, using industry standard technical language intended for audience and environment

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing RIIBEF601E