PUAOPE024 — Manage operations for a Level 3 incident

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What an assessment for PUAOPE024 must cover

86 assessable components: 8 elements (37 performance criteria), 27 performance evidence and 22 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Establish command

1.1Initial briefing is obtained from the Incident Controller with Incident Controller’s intent confirmed and questions asked
1.2Command is established and exercised, in accordance with organisational authority
1.3Commander’s details are communicated to internal personnel and external authorities pertinent to incident using a range of communication processes and systems
1.4Commanders under supervision within the operation sections are identified
1.5Record of activities and decisions is kept, as required

2 Establish command facilities

2.1Command facility is established and operated, in accordance with organisational requirements
2.2Details of the facility are communicated to internal personnel and to external authorities, organisations and individuals including support services
2.3Staging areas are established and maintained

3 Establish a command structure

3.1Command structure is established appropriate to nature and complexity of tasks to be undertaken by the organisation and the nature of the incident
3.2Command structure is expanded, contracted or modified in response to activities and controlled changes within the incident environment considering the nature, extent and potential of the incident
3.3Agreed protocols are followed when managing another organisation’s personnel

4 Establish procedures to permit command to be exercised

4.1Command structure is communicated to internal and external personnel, authorities and any individuals who may have a regulatory interest in the incident
4.2Command information management system is implemented
4.3Communication system and procedures are implemented between levels of command, in accordance with organisational procedures
4.4Liaison is established and maintained to meet command requirements

5 Contribute to development of the Incident Action Plan

5.1Incident Action Plan (IAP) for the operational period is monitored and reviewed
5.2Input is provided into incident objectives and operational strategies
5.3Operations component of the IAP for risk and consequence are developed, in accordance with organisational policies, operational procedures, safe work practices, industrial awards and agreements
5.4Need for logistical support is determined and documented

6 Manage operations

6.1Security arrangements are established, in accordance with organisational policies and procedures
6.2Operations personnel are briefed and tasks are allocated, in accordance with the IAP
6.3IAP is implemented and modified, as required, in accordance with Incident Controller’s intent
6.4Tactics to manage the incident are identified, in accordance with the operational portion of the IAP
6.5Resources are deployed in area of operations to ensure IAP is implemented, in accordance with organisational requirements
6.6Human and physical resources, including personnel support activities, are managed to achieve command plan outcomes
6.7Significant changes in status and actions taken are reported using agreed mechanisms, in accordance with organisational policies and procedures
6.8Operations are redirected to meet changes in conditions which affect the incident situation
6.9Welfare of public within the area of operations is addressed
6.10Demobilisation of operational resources is undertaken while integrity of the response is maintained
6.11Information for the transition from response to recovery is supplied to the incident management team

7 Conclude operations

7.1Physical, human and capital resources are accounted for, in accordance with organisational procedures
7.2Operational debriefing requirements are met, in accordance with organisational procedures
7.3Operational documentation is completed, in accordance with organisational requirements
7.4Operational situational reports are produced and are submitted to relevant personnel

8 Review operations

8.1Plans are evaluated and reviewed, as required
8.2Command and interaction with control is evaluated and documented
8.3Post incident reports are produced and communicated, in accordance with organisational procedures

Performance evidence

analysing emergency situations both functionally and strategically
applying Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) requirements
communicating within operations structure and monitoring and reviewing progress towards achievement of incident action plan
concluding operations
conducting assessment of operational activities
considering nature, extent and potential of an incident
contributing to development of incident action plan
delegating responsibility
deploying human and physical resources
establishing and managing an operations section appropriate to nature and complexity of incident
establishing and operating a command facility
implementing response according to organisational procedures and authority
incorporating risk management and contingency processes including assessing safety of public within operations area
leading and managing teams
liaising with Incident Controller and internal and external stakeholders
logging and recording all actions and decisions
maintaining shared situational awareness
making decisions in accordance with Incident Controller’s intent
providing feedback and taking mitigation action to ensure completion of operations requirements at an incident
reacting strategically to changes within the incident including managing time, prioritising tasks, resolving conflict and negotiating outcomes
securing area of operations
selecting, prioritising, implementing and evaluating appropriate strategies
tasking and using resources to achieve resolution of an incident according to incident action plan, Incident Controller’s intent and principles of span of control
undertaking operational briefings and debriefings
using information management systems
using a range of communications systems and procedures
working with Incident Controller and other members of the incident management team

Knowledge evidence

activities and controlled changes
area of operations and consequence
communications systems
demobilisations
determination of operational priorities
information management systems
internal and external personnel and authorities
inter-organisational memorandums of understanding in relation to incident type
mechanisms for reporting and requirements for reporting and recording
national, state and territory based coordination arrangements and emergency management legislation with an emphasis on incident type
operational briefings and debriefings
operational risk identification and consequence management
organisational command structure
organisational documentation, policies and procedures including those for managing and concluding Level 3 incident operations, communications, deploying and tasking personnel, liaising with other organisations and post incident activities
processes for escalation and de-escalation of resources
relief and recovery considerations
resources and resource management systems and responsibilities (safe deployment and recording)
risk management processes including contingency planning, welfare of public and consequence management
sectors and divisions
support services and personnel support activities
types of incidents
Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) requirements

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing PUAOPE024

What does an assessment tool for PUAOPE024 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PUAOPE024 needs to address all 86 unit components: 8 elements with 37 performance criteria, 27 performance evidence requirements, 22 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PUAOPE024?

Auditori pulls the current release of PUAOPE024 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PUAOPE024 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PUAOPE024 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PUAOPE024, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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