PUAECO002 — Process emergency incident calls and enquiries

1 Receive incoming incident calls/enquiries

• 1.1Emergency incident calls are answered promptly using standard agency answering protocols
• 1.2Information about the caller, incident or enquiry is established, in accordance with organisational policies and procedures
• 1.3Factors which may affect the caller’s ability to provide accurate information are assessed and considered
• 1.4Type of incident call or enquiry is determined accurately and call authenticity is determined, in accordance with organisational protocols
• 1.5Details of the incident call or enquiry are obtained and accurately logged, in accordance with organisational policies and procedures
• 1.6Appropriate response is established through consultation with relevant personnel, in accordance with organisational procedures

2 Provide information to callers in possible danger

• 2.1Potential danger to caller is assessed accurately
• 2.2Safety information appropriate to the situation and caller’s needs is communicated clearly

3 Locate an incident

• 3.1Organisation’s area of operational responsibility is identified
• 3.2Appropriate directories, maps and databases are used to find incident location
• 3.3Calls or enquiries are concluded, in accordance with organisational policies and procedures

4 Action received request

• 4.1Action emergency incident request or call
• 4.2Information is summarised and communicated using clear and appropriate language, in accordance with organisational policies and procedures
• 4.3Follow up procedures and notifications to other emergency services or agencies are implemented, as required

5 Operate equipment

• 5.1Appropriate equipment is chosen for the task, context and needs of incident
• 5.2Equipment is used and operated safely, in accordance with organisational procedures and instructions
• 5.3Faulty equipment is identified and reported, in accordance with organisational policies and procedures and alternative strategies are employed, as required

What does an assessment tool for PUAECO002 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PUAECO002 needs to address all 43 unit components: 5 elements with 17 performance criteria, 14 performance evidence requirements, 12 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PUAECO002?

Auditori pulls the current release of PUAECO002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PUAECO002 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PUAECO002 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PUAECO002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.