MSS408012 — Develop problem solving capability of an organisation

1 Develop problem solving framework

• 1.1Consult with stakeholders across levels and areas of organisation to evaluate current state and confirm improvements
• 1.2Evaluate current strategies for problem finding and definition to identify potential improvements
• 1.3Evaluate current selection and application of problem solving tools to identify potential improvements
• 1.4Determine preferred problem solving strategy for organisation, expected outcomes and KPIs
• 1.5Review organisational structures, systems and procedures to determine changes that will facilitate improvements in problem solving
• 1.6Develop strategy for skills and/or other development to improve problem solving ability
• 1.7Oversee development of systems, procedures and documentation to support application of problem solving tools, tracking and reporting
• 1.8Liaise with process or system owners to generate support for proposed changes

2 Improve problem solving ability

• 2.1Oversee implementation of skills and/or other development activities according to identified strategy
• 2.2Facilitate development of information and communication methods to promote engagement with problem solving framework
• 2.3Guide and assist stakeholders to apply problem solving framework
• 2.4Facilitate allocation of resources and organisational support for problem solving and implementation of solutions
• 2.5Consult with stakeholders to determine need for additional or improved resources and skills and/or other development support
• 2.6Consult with stakeholders to determine any improvements in problem solving ability and/or outcomes

3 Review problem solving effectiveness

• 3.1Monitor KPIs, reporting and tracking to determine effectiveness of problem solving
• 3.2Determine benefit/cost from implemented solutions
• 3.3Analyse interactions of problems with each other and organisation to determine implications for problem solving framework
• 3.4Review problem solving strategy with input from key stakeholders
• 3.5Facilitate identification and implementation of improvements to problem solving strategy

What does an assessment tool for MSS408012 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MSS408012 needs to address all 42 unit components: 3 elements with 19 performance criteria, 1 performance evidence requirements, 18 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MSS408012?

Auditori pulls the current release of MSS408012 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MSS408012 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MSS408012 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MSS408012, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.