ICTWOR304 — Manage spare parts

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What an assessment for ICTWOR304 must cover

32 assessable components: 3 elements (14 performance criteria), 5 performance evidence and 7 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Manage receipt and dispatch of spare parts

1.1Obtain relevant legislation, codes, regulations and standards, and follow work health and safety (WHS) and environmental requirements for given work
1.2Identify hazards and make worksite safe according to relevant safety legislation and company work practices, and use personal protective equipment
1.3Unload, unpack and store incoming spare parts using appropriate methods and enterprise procedures, and check off delivered items on documentation
1.4Package, label and relocate outgoing spare parts ready for dispatch using enterprise procedures
1.5Update parts database to reflect current spare parts movements and holdings, following each dispatch or delivery, and complete any other administrative task required by enterprise

2 Store spare parts

2.1Label spare parts using appropriate identification scheme and place in predefined storage locations
2.2Observe antistatic precautions when handling equipment susceptible to damage by electrostatic discharge
2.3Display, maintain and update material safety data sheets (MSDS) on site

3 Manage stock flow

3.1Action spare parts requests by checking database for availability and location, and organise the dispatch
3.2Monitor levels of spare parts stock by examining database reports against enterprise usage and replenishing stock when necessary
3.3Investigate and keep records of alternative suppliers of spare parts to minimise impact of availability and cost issues with regular suppliers
3.4Monitor spare parts with limited shelf life, and dispose of and replace when necessary
3.5Audit spare parts holdings for ready supply of items to minimise disruptions to job completions
3.6Update database from appropriate documentation each time a store’s transaction occurs to maintain validity of data

Performance evidence

safely apply spare parts management procedures
efficiently arrange for storage and ordering of spare parts
research alternative parts replacements
accurately update spare parts management database
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge evidence

explain computer and database operation
describe handling of: • chemicals and dangerous materials • sensitive electronic equipment using antistatic procedures and safeguards
outline modern storage practices and identification of parts location
outline work health and safety (WHS) procedures
identify service level agreements
describe stocktake and audit of spare parts holdings
identify telecommunications components and assemblies.

Foundation skills

Reading: Recognises and interprets written and visual text to determine key information, and specific requirements and responsibilities
Writing: Develops material for a specific audience, using clear and detailed language to convey explicit information, requirements and recommendations Uses expected writing conventions and forms
Oral Communication: Participates in a verbal exchange of ideas and elicits the view and opinions of others by listening and questioning
Numeracy: Uses mathematical skills to estimate materials and evaluate and predict resource requirements
Navigate the world of work: Takes personal responsibility for adherence to legal and regulatory requirements relevant to spare parts work context, and draws attention to any issues that may affect self or others Recognises and follows explicit and implicit company and health and safety protocols, and meets expectations associated with own role
Get the work done: Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency, when managing receipt and dispatch, storage and stock flow Uses systematic, analytical processes when monitoring and auditing, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria Initiates standard problem solving procedures when identifying hazards within immediate context Seeks to improve a future response through investigating alternative suppliers Uses database systems and tools to access, organise, analyse and display information relevant to role

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing ICTWOR304

What does an assessment tool for ICTWOR304 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTWOR304 needs to address all 32 unit components: 3 elements with 14 performance criteria, 5 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTWOR304?

Auditori pulls the current release of ICTWOR304 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTWOR304 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTWOR304 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTWOR304, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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