ICTSAD604 — Manage and communicate ICT solutions

Elements & performance criteria

Performance evidence

• Evidence of the ability to: establish processes to: trace requirements, control and track changes to requirements, scope solutions, manage requirement relationships, package and communicate requirements according to what is appropriate for a project or stakeholder group.

Knowledge evidence

• explain conflict resolution and issue management techniques to handle possible changes to solution scope
• outline requirements management and traceability processes
• list and apply techniques for managing version control and configuration.

Foundation skills

• Reading: Critically analyses complex documentation from a variety of sources and consolidates information relating to specific criteria to determine requirements
• Writing: Writes, edits and proofreads documents to ensure clarity of meaning, and accuracy and consistency of information Prepares documentation and correspondence using clear language, correct spelling and terminology, and ensuring accuracy of information
• Oral Communication: Uses collaborative and inclusive techniques, including active listening and questioning, and reading of verbal and non-verbal signals to convey and clarify information and to confirm understanding
• Navigate the world of work: Works autonomously, making high-level decisions to achieve and improve organisational goals Develops and implements strategies that ensure organisational policies and procedures are being met
• Interact with others: Selects, implements and manipulates communications systems, processes and practices for maximum impact Influences and fosters a collaborative culture, facilitating a sense of commitment and workplace cohesion Shares knowledge, information and experience openly as an integral part of the working relationship Recognises potential for conflict and, working with others, seeks to develop organisational processes to deal with conflict
• Get the work done: Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands Gathers and analyses data and seeks feedback to improve plans and processes Identifies key factors that impact on decisions and their outcomes, drawing on experience, competing priorities, and decision making strategies where appropriate Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking to develop and improve the organisation’s goals

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing ICTSAD604