HLTAUD013 — Assist client with management of hearing devices

1 Provide advice and resources to the client

• 1.1Instruct client on using and maintaining hearing devices according to manufacturer instructions
• 1.2Invite client feedback about hearing device management and respond according to their needs
• 1.3Provide relevant materials to client about their hearing device and services available
• 1.4Assess client’s ability to manage the hearing device and provide further assistance to improve hearing device management
• 1.5Use questions and observations to assess the client’s understanding of connectivity features and provide further assistance based on client needs
• 1.6Determine the need for referral and refer the client in line with organisational procedures for further assessment, treatment, or support

2 Maintain and repair hearing aids

• 2.1Check hearing aid and its components manually
• 2.2Conduct acoustic listening check of hearing aid
• 2.3Complete minor hearing aid repairs in accordance with industry standards
• 2.4Determine the need for and arrange major hearing aid repairs according to organisation procedures
• 2.5Inform client of the cause of and solution to the hearing device problem and possible ways to overcome the problem
• 2.6Make minor modifications to hearing devices to improve comfort and acoustic performance

3 Assist with hearing device connectivity

• 3.1Identify the client’s connectivity needs and preferences
• 3.2Identify and assess client’s hearing devices, accessories and personal sound amplification products to assist with hearing device connectivity
• 3.3Identify types of connections used in client’s hearing device technology
• 3.4Install hearing device applications and connect hearing devices to other electronic devices and accessories according to manufacturer instructions
• 3.5Check devices and their components for faults and connectivity
• 3.6Troubleshoot and resolve connectivity difficulties according to manufacturer instructions

4 Complete and manage documentation

• 4.1Complete and store client documentation according to organisational procedures
• 4.2Document expected short and long term outcomes related to hearing device use and management

What does an assessment tool for HLTAUD013 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTAUD013 needs to address all 57 unit components: 4 elements with 20 performance criteria, 6 performance evidence requirements, 26 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTAUD013?

Auditori pulls the current release of HLTAUD013 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTAUD013 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTAUD013 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTAUD013, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.