HLTAADV004 — Advocate on behalf of groups or the community

Elements & performance criteria

Performance evidence

• with and for one Aboriginal and/or Torres Strait Islander community group or organisation:
• identify one issue of concern through consultation with the community group or organisation
• develop options to address the concern
• develop one advocacy action plan
• present the community group or organisation’s point of view according to the plan using both of the following:
• oral presentation
• written documentation
• use communication and negotiation skills to reach an agreement on one disputed issue
• produce a brief written or verbal report that outlines successes and failures of the advocacy process and how future advocacy activities may be improved
• participate in one group discussion with internal and external colleagues about community rights, needs and interests:
• highlight and provide comment on one issue based on experience with groups, organisations or the community
• make suggestions about potential systemic ways to improve services for community groups, organisations or the wider community

Knowledge evidence

• organisational policies and procedures for maintaining confidentiality of group and community information
• organisational policies and procedures for formatting and presenting documentation to external parties
• organisational policies and procedures for job role boundaries for representing groups, organisations or the community in external forums
• key purpose of the Universal Declaration of Human Rights
• definition of human rights, including the basic types of human rights
• overview of key content of federal, state or territory laws that exist to protect people from discrimination and breaches of human rights
• meaning and local relevance of the key rights expressed in the United Nations Declaration on the Rights of Indigenous Peoples: self-determination
• meaning and local relevance of the key rights expressed in the United Nations Declaration on the Rights of Indigenous Peoples: participation in decision-making
• meaning and local relevance of the key rights expressed in the United Nations Declaration on the Rights of Indigenous Peoples: respect for and protection of culture
• meaning and local relevance of the key rights expressed in the United Nations Declaration on the Rights of Indigenous Peoples: equality and non-discrimination
• key priorities identified in current national, and local state or territory Aboriginal and/or Torres Strait Islander health plans, policies and initiatives
• linkages between global declarations, plans, policies, and initiatives, and those at an Australian national level, and state or territory and local community level
• typical advocacy roles of Aboriginal and/or Torres Strait Islander health services or centres and workers at different levels of seniority
• types of groups or organisations for whom advocacy services can be provided, and overview of common concerns: families
• types of groups or organisations for whom advocacy services can be provided, and overview of common concerns: elder councils
• types of groups or organisations for whom advocacy services can be provided, and overview of common concerns: youth groups
• types of groups or organisations for whom advocacy services can be provided, and overview of common concerns: community organisations
• protocols for obtaining permission to advocate on behalf of groups, organisations and the community
• local community consultation protocols and appropriate consultation methods for different types of groups, organisations and communities
• common types of health-related concerns in Aboriginal and or Torres Strait Islander communities: access to services
• common types of health-related concerns in Aboriginal and or Torres Strait Islander communities: cultural safety
• common types of health-related concerns in Aboriginal and or Torres Strait Islander communities: quality of services
• common types of health-related concerns in Aboriginal and or Torres Strait Islander communities: issues of discrimination
• types of agencies to whom advocacy may be directed for different types of issues and the philosophies, systems and procedures that govern their operation: health services including own and others
• types of agencies to whom advocacy may be directed for different types of issues and the philosophies, systems and procedures that govern their operation: government agencies including local, state or territory and federal
• types of agencies to whom advocacy may be directed for different types of issues and the philosophies, systems and procedures that govern their operation: other community organisations
• typical considerations for determining the most appropriate communication method for a specific advocacy situation: agency procedures and specific information requirements
• typical considerations for determining the most appropriate communication method for a specific advocacy situation: complexity of the issue or the information to be presented
• typical considerations for determining the most appropriate communication method for a specific advocacy situation: geographical location of parties
• the importance of evidence-based information and the types of information needed to support advocacy action
• communication techniques that support effective advocacy and their application to different situations
• typical forums for discussing and promoting rights, needs and interests: workplace meetings, both formal and informal
• typical forums for discussing and promoting rights, needs and interests: public and community meetings
• typical forums for discussing and promoting rights, needs and interests: consultation meetings

Foundation skills

• Reading skills: interpret varied, unfamiliar and potentially complex information about health services.
• Writing skills: summarise key information from group or community consultations; structure and draft documentation that integrates and links information from diverse sources to create a cohesive argument; use drafting and proofreading strategies.
• Oral communication skills: facilitate group or community consultations and discussions using open probe questions and active listening; make structured oral presentations.
• Problem-solving skills: develop options to address group or community concerns that may compete with other organisations’ priorities.
• Technology skills: create, structure and format digital documentation to support advocacy activities.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing HLTAADV004