FNSILF507 — Manage group life insurance policy administration
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What an assessment for FNSILF507 must cover
42 assessable components: 4 elements (19 performance criteria), 6 performance evidence and 10 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Recognise and apply relevant policy guidelines
- 1.1Identify relevant group policy ownership structure and associated rules of administration
- 1.2Verify party’s authority to act in relation to group life insurance policy
- 1.3Use inter-organisational relationships to collect information and authorisations
2 Review group life insurance policy
- 2.1Verify that group meets automatic acceptance eligibility criteria
- 2.2Review member schedule and verify members’ eligibility for group
- 2.3Review member changes that have occurred in period under review and make necessary adjustments to premiums and/or sums insured
- 2.4Reconcile details of policy to calculate premiums
- 2.5Calculate and remit stamp duty payable on benefits as required in each state and territory
- 2.6Calculate and apply group life profit share as per terms of policy, as necessary
3 Manage ongoing policy administration
- 3.1Identify requests that exceed automatic acceptance limits and refer for individual underwriting
- 3.2Manage medical information collection as necessary
- 3.3Make payments to maintain distribution and administration agreements, and reinsurance treaties
- 3.4Collect premiums in accordance with policy terms
- 3.5Manage cancellation of cover where necessary
- 3.6Update and issue documentation and records in accordance with procedures and regulatory requirements
- 3.7Work with relevant parties to maintain organisational compliance
4 Manage complaints and disputes
- 4.1Advise clients of dispute resolution procedures
- 4.2Use inter-organisational relationships to seek resolution of complaints and disputes
- 4.3Refer clients to relevant external dispute resolution body as appropriate
Performance evidence
- effectively administer group life insurance policies by:
- interpreting requirements, collecting relevant information and reviewing group life policies
- calculating premium calculations and adjustments, and managing cancellations
- updating relevant documentation
- handling complaints and disputes in accordance with relevant procedures and in line with regulatory requirements.
- Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge evidence
- explain the group life insurance industry and types of products available
- outline key features of group life insurance policy terms and conditions
- identify the relevant organisational procedures associated with life insurance policy administration
- explain the internal and external dispute resolution processes
- outline the group life insurance policy payment criteria
- explain the organisational guidelines relating to automatic acceptance under group life insurance policies
- explain the procedural fairness requirements in management of group life policies
- describe relevant regulatory requirements
- explain the group life profit sharing systems and the provisions for collection of stamp duty
- list the stakeholders in the management of a group life policy
Foundation skills
- Reading: Gathers, analyses and validates numeric and textual data from a range of sources and consolidates relevant information to achieve desired outcomes
- Writing: Produces texts in a logical sequence using appropriate language and correct spelling, grammar, terminology and format Accurately records and completes organisational documents
- Oral Communication: Uses appropriate language and correct terminology to convey and share information to diverse audience Uses active listening, questioning and summarising techniques to gather, confirm and validate information
- Numeracy: Uses mathematical equations to perform calculations
- Navigate the world of work: Takes full responsibility for adherence to legislative requirements, explicit and implicit protocols, policies and procedures, and meets expectations associated with own role
- Interact with others: Establishes and uses appropriate conventions and protocols when conferring with various stakeholders to gather or share information, or resolve disputes Adjusts personal communication style in response to the values, beliefs and cultural expectations of others
- Get the work done: Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effectiveness Makes decisions regarding claims based on systematic analysis of all information, taking into account organisational requirements and the regulatory environment Uses the main features and functions of digital tools to complete work tasks
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing FNSILF507
What does an assessment tool for FNSILF507 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for FNSILF507 needs to address all 42 unit components: 4 elements with 19 performance criteria, 6 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for FNSILF507?
Auditori pulls the current release of FNSILF507 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for FNSILF507 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing FNSILF507 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of FNSILF507, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- FNSILF302 — Process a life insurance application
- FNSILF303 — Issue a life insurance policy
- FNSILF409 — Work effectively and sustainably in the life insurance industry
- FNSILF410 — Underwrite financial risk in life insurance policies
- FNSILF411 — Undertake the life risk underwriting process
- FNSILF412 — Underwrite retrospective risk in life insurance policies
- FNSILF413 — Develop and maintain in-depth knowledge of life insurance products and services
- FNSILF415 — Evaluate life insurance claims
- FNSILF416 — Manage information for claims assessments
- FNSILF417 — Settle life insurance claims
- FNSILF512 — Underwrite complex risks
- FNSILF514 — Manage complex life insurance claims
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