DEFDPL019 — Obtain information from a client
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What an assessment for DEFDPL019 must cover
22 assessable components: 3 elements (10 performance criteria), 7 performance evidence and 5 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Prepare background material
- 1.1Clarify with instructing legal officer, the nature of client needs and legal matter
- 1.2Review and analyse background material in accordance with matter requirements
- 1.3Open new client and matter file, as required, in accordance with organisational legal procedures
2 Obtain client information
- 2.1Contact client to gather required information in accordance with organisational and legal procedures
- 2.2Outline legal limits of own responsibility clearly to client and establish mutual expectations in accordance with operational guidelines
- 2.3Use appropriate communication techniques to obtain required information from client
- 2.4Record client information in accordance with legal requirements and review with instructing legal officer
3 Finalise matter
- 3.1Provide notice to client regarding outcome of legal matter in accordance with operational legal requirements
- 3.2Finalise documents in accordance with organisational procedures
- 3.3Store and secure relevant records in accordance with organisational procedures
Performance evidence
- analysing information to determine scope and timeframe of request
- communicating effectively with client and legal officer on legal matters in accordance with organisational requirements to obtain relevant information
- establishing expectations of the level of assistance, response and timeframes with the client
- filing and maintaining records in accordance with Defence policy
- preparing and determining supplementary information under instruction of the legal officer
- preparing and processing outcome documents related to the matter
- undertaking research for background information on the matter to determine further lines of enquiry or requests for additional documents from the client
Knowledge evidence
- communication techniques, including questioning methods
- range of legal assistance available to Australian Defence organisation staff
- records management in accordance with Defence policy
- relevant legal practices and procedures mandated by Defence
- relevant legal terminology and its use in accordance with organisational procedures
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing DEFDPL019
What does an assessment tool for DEFDPL019 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for DEFDPL019 needs to address all 22 unit components: 3 elements with 10 performance criteria, 7 performance evidence requirements, 5 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for DEFDPL019?
Auditori pulls the current release of DEFDPL019 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for DEFDPL019 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing DEFDPL019 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of DEFDPL019, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- DEFDPL015 — Address complex legal and ethical issues in a Defence environment
- DEFDPL016 — Conduct legal research
- DEFDPL018 — Manage and analyse a legal matter file
- DEFDPL023 — Provide high-level support on administrative law matters
- DEFDPL024 — Provide high-level support on criminal law matters
- DEFDPL025 — Provide high-level support on legal assistance matters
- DEFDPL026 — Provide high-level support on operations law matters
- DEFDPL027 — Provide high-level support on service discipline matters
- DEFDPL028 — Provide paralegal support across Defence legal matters and tasks
- DEFDPL029 — Provide support in criminal law matters
- DEFDPL030 — Provide support in Defence administrative law matters
- DEFDPL031 — Provide support in service discipline law matters
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