CPPINV4013 — Undertake case management of investigations

1 Develop case management plan.

• 1.1Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety, and apply to case management to ensure compliance.
• 1.2Obtain and review work instructions and consult with relevant persons to clarify investigation purpose, timeframes and budget.
• 1.3Source and analyse intelligence to support investigation and define investigation scope and resource requirements.
• 1.4Develop case management plan and schedule activities and resources to effectively conduct investigation to meet work instructions.
• 1.5Identify and assess anticipated risks associated with investigation and implement required risk control measures.
• 1.6Organise required investigation equipment, resources and technologies according to workplace requirements.
• 1.7Plan contingency measures to respond to changing circumstances during investigation.
• 1.8Brief relevant persons to explain investigation information and instructions and use questioning and active listening to respond to issues and concerns.

2 Monitor investigation progress.

• 2.1Systematically monitor investigation progress against case management plan to ensure service delivery meets client requirements.
• 2.2Maintain communication with relevant persons to monitor investigation progress against agreed objectives and discuss and address issues as they arise.
• 2.3Monitor expenditure and resource use to ensure investigation objectives are achieved within budget parameters.
• 2.4Monitor evidence collection processes to ensure compliance with evidence management principles and requirements for admissible evidence.
• 2.5Identify contingencies affecting the investigation and vary the case management plan as required in consultation with relevant persons.
• 2.6Compile operational documentation chronologically to provide an ongoing reference for operatives.

3 Review and report investigation outcomes.

• 3.1Document and report investigation outcomes to relevant persons within agreed timeframes.
• 3.2Seek client feedback on service delivery and review investigation outcomes against case management plan.
• 3.3Identify areas for improving future client service and operational outcomes and present recommendations to relevant persons.
• 3.4Collate and secure all investigation documentation in a manner that facilitates future retrieval, maintains client confidentiality and meets evidence management requirements.

What does an assessment tool for CPPINV4013 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CPPINV4013 needs to address all 40 unit components: 3 elements with 18 performance criteria, 4 performance evidence requirements, 16 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CPPINV4013?

Auditori pulls the current release of CPPINV4013 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CPPINV4013 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CPPINV4013 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CPPINV4013, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.