CPPCLO3104 — Clean high-touch surfaces
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What an assessment for CPPCLO3104 must cover
30 assessable components: 4 elements (16 performance criteria), 1 performance evidence and 11 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Prepare to clean surfaces.
- 1.1Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
- 1.2Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
- 1.3Identify site hazards and risks and position safety signage and barriers according to WHS and job requirements.
- 1.4Confirm type and material composition of surfaces and soil types on surfaces and fittings to determine appropriate cleaning procedures.
- 1.5Identify high-touch areas requiring extra cleaning care according to hygiene and WHS requirements.
- 1.6Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
- 1.7Determine sequence of tasks for maximum hygiene and efficiency of amenity cleaning.
2 Clean fittings and surfaces.
- 2.1Pre-clean by removing superficial soil from surfaces according to WHS and job requirements.
- 2.2Prepare and apply cleaning agents to meet job requirements and use following manufacturer instructions.
- 2.3Apply appropriate methods to clean high-touch surfaces and avoid cross-contamination according to manufacturer recommendations, hygiene and job requirements.
3 Disinfect high-touch surface areas.
- 3.1Use appropriate methods to apply disinfectants to pre-cleaned high-touch surfaces according to manufacturer recommendations and hygiene requirements.
- 3.2Allow disinfectant sufficient contact time for effective action according to manufacturer instructions.
4 Complete work activities.
- 4.1Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
- 4.2Remove and dispose of PPE according to hygiene and WHS requirements.
- 4.3Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
- 4.4Record site cleaning and disinfection and store cleaning equipment and materials in accordance with organisational requirements.
Performance evidence
- cleaning six high-touch surfaces in three of the following settings: a food preparation area, a food consumption area, an office workstation, a reception area, an amenities area. Candidates must clean each setting on at least two occasions.
Knowledge evidence
- personal and site security procedures and requirements: site access - security cards, codes and keys; areas of the worksite not to be accessed; alarm activation and deactivation; maintaining client privacy and confidentiality; contingencies if personal safety at risk
- types of hazards and risks and ways to control: work health and safety (WHS) requirements; Safe Work Australia regulations and guidelines; job safety analyses (JSAs) and safe work method statements (SWMS); manufacturer instructions and safety data sheets (SDS); types of personal protective equipment (PPE) and correct selection, care, use and disposal; slips, trips, falls and spills; manual-handling techniques when carrying, lifting, pushing and pulling; identification and safe practices with hazardous materials on site; correct use of signage, barriers, containment and engineering controls and PPE; safe use of electrical equipment
- organisational requirements for: reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security; procedures for checking equipment operation and safety; use of cleaning equipment, cleaning agents, consumables and PPE
- cleaning methods and precautions for surface types: stainless steel, chrome and aluminium; plastics, vinyls, laminates and rubber; ceramic, porcelain, stone and concrete; glass; surfaces in food preparation and consumption areas
- types of visible and invisible soil and methods to remove
- functions and features of cleaning equipment, safe use, routine maintenance and storage
- selection, use, care and storage of microfibre equipment
- types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal: detergents; sanitisers; disinfectants; solvents; abrasives
- cleaning principles: cleaning agent, time, agitation, temperature; significance of pH value of cleaning agents; sequence and direction of cleaning; achieve results while doing no harm
- environmentally sustainable work practices and compliance with environmental regulations: storage and disposal of cleaning agents; ways of minimising negative environmental impact; conserving energy and water; recycling
- waste disposal: general waste; hazardous waste; recyclable waste; organic and green waste; used materials and cleaning agents.
Foundation skills
- reading: reading skills to interpret safety signs and symbols in work area and on cleaning agent labels
- numeracy: numeracy skills to measure quantities of cleaning agents
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing CPPCLO3104
What does an assessment tool for CPPCLO3104 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CPPCLO3104 needs to address all 30 unit components: 4 elements with 16 performance criteria, 1 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for CPPCLO3104?
Auditori pulls the current release of CPPCLO3104 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CPPCLO3104 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing CPPCLO3104 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CPPCLO3104, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- CPPCLO3100 — Maintain cleaning storage areas
- CPPCLO3101 — Clean carpeted floors
- CPPCLO3102 — Clean hard floors
- CPPCLO3103 — Clean and maintain amenities
- CPPCLO3105 — Clean glass surfaces
- CPPCLO3106 — Pressure wash and clean surfaces
- CPPCLO3107 — Clean external surfaces
- CPPCLO3108 — Clean window coverings
- CPPCLO3109 — Clean fabric upholstery
- CPPCLO3110 — Treat carpet stains
- CPPCLO3111 — Clean rooms, furniture and fittings
- CPPCLO3112 — Clean walls, ceilings and fittings
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