AVIO0024 — Facilitate screening of people with special circumstances

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What an assessment for AVIO0024 must cover

48 assessable components: 4 elements (16 performance criteria), 13 performance evidence and 19 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Identify people with special circumstances and assess needs and risks

1.1People with special circumstances, including non-exempt dignitaries, are identified and communicated to team members when required
1.2Cultural, religious and other sensitivities are identified that may impact on the screening process
1.3Different types of disabilities, health conditions and the associated medical equipment and devices that may require special screening methods are identified
1.4Specific needs of people with special circumstances are considered
1.5Security risks, and health and safety risks, associated with people with special circumstances are identified

2 Communicate with people with special circumstances undergoing security screening

2.1Specific communication needs of people with special circumstances are identified
2.2Person-centred approaches and person’s preferences are accommodated and adopted when communicating with the person
2.3Accompanying carer is identified and engaged during communication as appropriate and/or as directed by the person being accompanied
2.4Person, including accompanying carer as appropriate, is provided with information on the screening process and their rights, and understanding of both is confirmed
2.5Confidentiality, privacy and dignity of the person undergoing screening is maintained

3 Identify and implement appropriate screening methods for people with special circumstances

3.1Appropriate special screening methods are identified and communicated to the person with special circumstances in accordance with legislation and workplace procedures
3.2Accompanying carer is permitted to provide reasonable and appropriate assistance to the person during screening
3.3Consent is obtained and documented, as required, in accordance with legislation and work procedures prior to screening

4 Provide support to team members conducting security screening on people with special circumstances

4.1Screening requirements, including consent and methods of conduct, is explained to team members
4.2Escalation is managed when challenging security screening situations are encountered by team members
4.3Feedback on performance, advice and support is provided to team members in accordance with workplace standards

Performance evidence

applying relevant regulatory requirements and workplace procedures
communicating effectively with people from different social, cultural and ethnic backgrounds and of varying physical, cognitive and sensory abilities
complying with applicable legislative requirements applicable to own work environment and role when setting up and operating screening equipment
complying with applicable regulatory requirements and workplace procedures
identifying weapons, explosives, prohibited items accurately
maintaining goodwill and professionalism when dealing with people at screening point
modifying approaches in accordance with legislative requirements and workplace procedures when screening infants, children and persons with special circumstances
monitoring and anticipating operational problems and hazards that could cause delays for passengers at screening point and taking appropriate action in resolving the issue
preparing documentation and maintaining records
presenting a professional image to members of the public and colleagues
maintaining awareness of person’s personal effects
recognising suspicious behaviour and responding in accordance with regulatory requirements
using correct techniques and procedures in accordance with work health and safety (WHS) regulations, legislative requirements and WHS Act

Knowledge evidence

Australian Human Rights Commission (AHRC), which investigates complaints about discrimination and human rights breaches in Australia
aviation legislation and regulations, including discrimination and human rights
assistive technology, medically-prescribed devices and aids
assistive technology and assistance animals used to improve and enhance people’s safety, balance, mobility, functionality and independence
cultural, racial, religious and clothing aspects that may form part of people’s observance
different types of disabilities people live with
different types of health conditions that may require special security screening methods
discrimination, cultural beliefs, and human rights considerations in security screening processes, including: Disability Discrimination Act, Racial Discrimination Act, Sex Discrimination Act, Convention on the Rights of Persons with Disabilities
communication with carers
communicating screening requirements, including: obtaining explicit consent for frisk searches, offering the use of a private screening facility for frisk searches
effective person-centred communication, including: establishing rapport, identifying person’s preferences and exchange of information, facilitating resolution of issues, defusing potentially difficult situations, using a variety of communication formats
industry expectations and standards guidelines relating to passengers with special circumstances
legislation and regulations that apply to alternative security screening processes
modelling appropriate forms of communication and behaviour
needs and issues faced by people with special circumstances: person with an infant in child carrier, person with vision impairment, person with hearing impairment, person accompanied by an assistance animal, person with prosthetic device, medical device or equipment, person with mobility impairment, person who requires assistance accompanied by carer, person who has special circumstances that are not immediately apparent
screening methods used for people with special circumstances
security and safety of the traveller’s separated items when alternative security screening procedures are being conducted
types of assistive technology, medically-prescribed devices and aids that affect screening equipment
types of health conditions that require use of medical devices and aids to improve health and wellbeing

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing AVIO0024

What does an assessment tool for AVIO0024 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AVIO0024 needs to address all 48 unit components: 4 elements with 16 performance criteria, 13 performance evidence requirements, 19 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AVIO0024?

Auditori pulls the current release of AVIO0024 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AVIO0024 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AVIO0024 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AVIO0024, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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