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AVIL0004 — Complete aircraft dispatch duties

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What an assessment for AVIL0004 must cover

77 assessable components: 3 elements (16 performance criteria), 19 performance evidence and 41 knowledge evidence requirements, plus 1 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Board passengers

  • 1.1Hazards are identified, risks are assessed and hazard management implemented
  • 1.2On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
  • 1.3Passenger details are added to passenger list, loading sheet and their boarding pass in accordance with manual processes
  • 1.4Passenger boarding pass is returned on confirmation in accordance with computerised processes
  • 1.5Appropriate action is taken in consultation with passenger to resolve boarding pass problems
  • 1.6Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
  • 1.7Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
  • 1.8Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
  • 1.9Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

2 Communicate with flight crew

  • 2.1Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers
  • 2.2Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures
  • 2.3Once provisional load sheet has been signed by pilot in command (PIC), a copy is retained in accordance with workplace procedures

3 Dispatch aircraft

  • 3.1On closing of aircraft door, authority is given to retract aerobridge/stairs
  • 3.2Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
  • 3.3Appropriate people are consulted during aircraft dispatch operations
  • 3.4Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Performance evidence

  • adapting to differences in equipment and operating environment in accordance with standard operating procedures (SOPs)
  • applying precautions and required action to minimise, control or eliminate identified hazards
  • applying relevant legislation and workplace procedures
  • communicating effectively with others
  • completing relevant documentation
  • identifying and correctly using relevant equipment
  • implementing contingency plans
  • implementing work health and safety (WHS) procedures and relevant regulations
  • interpreting and following operational instructions and prioritising work
  • modifying activities depending on workplace contingencies, situations and environments
  • monitoring and anticipating operational problems and hazards and taking appropriate action
  • monitoring work activities in terms of planned schedule
  • operating electronic communications equipment to required protocol
  • reading, interpreting and following relevant regulations, instructions, procedures, information and signs
  • reporting and/or rectifying problems, faults or malfunctions promptly in accordance with workplace procedures
  • responding appropriately to cultural differences in the workplace
  • selecting and using required personal protective equipment (PPE) conforming to industry and WHS standards
  • working collaboratively with others when completing aircraft dispatch duties
  • working systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Knowledge evidence

  • aircraft dispatch problems and appropriate action that should be taken in each case, including:
  • cancellation of flight
  • crew rest seat no longer available
  • failed-to-board passengers
  • incidents classified as unlawful interference with aviation
  • malfunctioning aircraft
  • need to wait for passengers from a connecting flight
  • passengers who have lost their boarding pass
  • passengers with oversize/overweight cabin baggage
  • seating problem, such as non-notified seat changes or an accidental double booking
  • security alert
  • airline on-time performance standards
  • baggage check-in limits and requirements
  • check-in records/documentation
  • methods to identify and resolve unlawful interference with aviation relevant to aircraft dispatch duties, including:
  • causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk
  • committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk
  • destroying an aircraft that is in service
  • doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk
  • placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk
  • putting the safety of an aircraft at risk by communicating false or misleading information
  • putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities
  • taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence
  • policies and procedures concerning oversize/overweight cabin baggage
  • principles of customer service
  • procedures for assisting passengers with specific needs
  • relevant customs, quarantine, equal opportunity and anti-discrimination regulations
  • relevant personnel to consult during dispatch, including:
  • aircraft resourcing staff
  • baggage handling staff
  • customer service manager on aircraft
  • ground support staff
  • other cabin crew and flight crew members
  • passengers
  • pilot in command (PIC)
  • supervisors and managers
  • technical staff
  • relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders for passenger handling and aircraft dispatch procedures
  • relevant WHS, hygiene and environmental procedures and regulations
  • risks that exist when completing aircraft dispatch duties and related risk control procedures and precautions
  • workplace standards and procedures for completing aircraft dispatch duties

Foundation skills

  • Foundation skills: Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing AVIL0004

What does an assessment tool for AVIL0004 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AVIL0004 needs to address all 77 unit components: 3 elements with 16 performance criteria, 19 performance evidence requirements, 41 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AVIL0004?

Auditori pulls the current release of AVIL0004 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AVIL0004 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AVIL0004 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AVIL0004, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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