AURSLA001 — Comply with legal requirements when selling automotive products and services
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What an assessment for AURSLA001 must cover
33 assessable components: 3 elements (11 performance criteria), 1 performance evidence and 13 knowledge evidence requirements, plus 8 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Identify legal requirements and procedures relating to sale of automotive products and services
- 1.1Legislation relating to selling automotive products or services is accessed and interpreted
- 1.2Legal requirements specific to the sale of the automotive workplace product or service range are identified
- 1.3Workplace procedures relating to complying with legal requirements are sourced and interpreted
2 Sell product or service in compliance with legal requirements
- 2.1Product or service is sold according to workplace procedures and identified legal requirements
- 2.2Customer transaction is handled according to consumer legislation
- 2.3Accurate advice and information are provided to customers about product and consumer rights
- 2.4Advice is sought from supervisor where clarification or assistance is needed
3 Record required information on product or service sale documentation
- 3.1Correct product or service sale documentation is selected and accessed according to workplace procedures
- 3.2Clear and accurate information is provided on sales documentation to comply with legal requirements
- 3.3Signed acknowledgement of information provided is obtained from customer, as required
- 3.4Sales documentation is completed and stored according to workplace procedures
Performance evidence
- sell different automotive products or services to three different customers, in which the sale must involve: - complying with legal requirements - providing accurate product or service and consumer information to customers - correctly completing required sales documentation.
Knowledge evidence
- requirements of relevant legislation, standards and codes of conduct relating to the sale of automotive products and services, including consumer rights and guarantees under the Australian Consumer Law (ACL), including:
- consumer guarantees applying to products
- consumer guarantees applying to services
- exceptions to consumer guarantees
- compensation for damages and loss
- manufacturer’s liability for faulty products
- lawful wording of refund and return signs
- customer complaint resolution
- roles of the Australian Competition and Consumer Commission (ACCC) in relation to consumer guarantees, including:
- providing guidance on consumer guarantees
- investigating complaints
- taking action on behalf of individuals
- types and application of product sale documentation, including procedures for completing and storing documentation.
Foundation skills
- Learning skills: keep up-to-date with changes relating to legal requirements in the sale of automotive products and services.
- Reading skills: interpret key legal information in sales and related documentation.
- Writing skills: legibly and accurately complete required sections of sales documentation to comply with legal requirements.
- Oral communication skills: give clear and accurate information and instructions to customers relating to legal requirements, and respond to questions correctly participate in verbal exchanges relating to automotive products using pace, tone and gestures suited to customers from diverse backgrounds.
- Numeracy skills: interpret and explain numerical information relating to cost and time limitations to customers.
- Digital literacy skills: access, search and retrieve information relating to legal requirements, customers and automotive products and services.
- Planning and organising skills: sequence and plan handover of sales and product or service information to customers.
- Technology skills: demonstrate the safe operation of automotive products use business technology to complete sales documentation and satisfy storage requirements.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing AURSLA001
What does an assessment tool for AURSLA001 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AURSLA001 needs to address all 33 unit components: 3 elements with 11 performance criteria, 1 performance evidence requirements, 13 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for AURSLA001?
Auditori pulls the current release of AURSLA001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AURSLA001 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing AURSLA001 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AURSLA001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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