ACMGEN304 — Promote positive wellbeing in self and others in animal care workplaces

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What an assessment for ACMGEN304 must cover

22 assessable components: 3 elements (11 performance criteria), 2 performance evidence and 7 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Identify psychological hazards and challenges working in an animal care environment

1.1Identify psychological health and safety hazards relevant to workplaces involving animals
1.2Recognise general signs in people that indicate psychological health and safety concerns
1.3Recognise sources of work-related stress and personal responses to challenges in own sector or workplace
1.4Identify the potential impact of psychological health and safety issues on individuals, teams and the workplace

2 Develop an action or self-care plan to manage wellbeing

2.1Explore strategies for promoting positive psychological health and wellbeing used at management, team or individual level at the workplace
2.2Identify and select strategies to promote psychological health and wellbeing
2.3Develop a holistic action or self-care plan to address stressors and promote psychological health and wellbeing
2.4Identify available internal workplace and community or industry supports and resources

3 Support positive communication and relationships with others

3.1Contribute to positive interactions and communications in the work environment
3.2Recognise and respond to the emotional state of colleagues or clients in a supportive manner
3.3Seek assistance to support self or others using available internal and external options and resources

Performance evidence

reported on a technique or strategy used to handle a stressful or emotional workplace hazard or challenge for: - one situation faced by an individual involving animals relating to one of the following: trauma, neglect, critical incident, palliative care, euthanasia, attachment, relocation or movement, loss or grief - one situation dealing with a colleague, client or member of the public relating to a situation with an animal and ethical dilemma
developed a self-care action plan based on a case study

Knowledge evidence

basic concepts and features of: - emotional intelligence and resilience - evidence-based theory or frameworks of wellbeing - positive psychology
sources of stress in an animal care and management workplace, including: - exposure to trauma, adversity or critical incidents involving animals - exposure to palliative care and euthanasia - attachment, loss and grief - dealing with behaviour of clients, colleagues or public in relation to animals - managing expectations and ethical dilemmas
basic overview of mental health issues experienced by people in animal care and management industries, including: - depression, anxiety, irritability, stress, grief - compassion fatigue - physical and mental exhaustion – burn-out and fatigue - substance use - suicide
potential warning signs of coping issues, including: - lack of energy, difficulty concentrating, increased errors - performance changes, absenteeism, spending too little or too much time at work - difficulty sleeping, insomnia - client or customer complaints - substance use
self-care strategies and techniques, including: - recognising own emotions and responses; practising self-compassion - physical health, exercise, diet and nutrition - complementary and alternative health options, including mindfulness, gratitude - work-life balance strategies - work planning, prioritisation techniques, time management strategies - fostering positive social relationships - counselling, personal therapy and/or debriefing
services available for referral, including: - within the organisation, including employee assistance program - external community, medical and emergency support
key legislative requirements for work-related psychological health and safety, including: - concept of duty of care - overview of Safe Work Australia national guidance material and relevant state/territory laws - legal rights relating to the Fair Work Act.

Foundation skills

Reading: Research and interpret key information from written texts with unfamiliar content
Oral communication: Use positive verbal and body language to engage with others

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing ACMGEN304

What does an assessment tool for ACMGEN304 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ACMGEN304 needs to address all 22 unit components: 3 elements with 11 performance criteria, 2 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ACMGEN304?

Auditori pulls the current release of ACMGEN304 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ACMGEN304 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ACMGEN304 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ACMGEN304, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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